Front Desk Wellness Coordinator

Front Desk Wellness Coordinator

Location: Lakewood, OH

Are you someone who thrives in a dynamic, fast-paced environment? Do you enjoy connecting with people and creating exceptional customer experiences? If so, Lakewood Massotherapy is looking for you to join our team as a Front Desk Wellness Coordinator!

Who We Are

For over 30 years, Lakewood Massotherapy has been a trusted sanctuary for wellness. We’re an innovative, diverse team of professionals committed to growth, collaboration, and delivering the best care to our clients. From offering world-class massages to creating a welcoming and supportive environment, we continuously strive to elevate wellness experiences for our clients and staff alike.

Why Join Us?

• Paid Training to set you up for success
• Free Massages
• Generous discounts on products & services
• Performance Bonuses recognizing your hard work
• Paid Holidays
• Paid Time Off
• A team culture grounded in collaboration and positivity
• Opportunity to work in a well-established and growing wellness-focused business

What You’ll Do

As the Front Desk Wellness Coordinator, you’ll be at the heart of our operations. Your role will be central in ensuring smooth daily functions and creating memorable experiences for every client that walks through our door.

Key Responsibilities:

• Manage all front desk operations, including answering phone calls, scheduling appointments, and handling client transactions
• Greet guests warmly, check them in, and communicate their arrival to therapists
• Mitigate client concerns in a friendly and timely manner
• Maintain a clean and organized front desk and lobby area
• Assist with promotional events and retail recommendations
• Support the team in meeting office goals and creating seamless workflows
• Handle light housekeeping and laundry duties to maintain a clean environment
• Open and close the office as per schedule

What You Bring to the Team

• A welcoming and friendly demeanor that makes clients feel at home
• At least 2 years of customer service experience (experience in spa or wellness settings is a major plus!)
• Familiarity with Meevo scheduling software or similar systems is highly preferred
• Excellent verbal communication and interpersonal skills
• Strong organizational skills with the ability to multitask in a fast-paced environment
• A self-starter mindset with the ability to prioritize tasks and make critical decisions independently
• Availability to work evenings, weekends, and some holidays

Join Us in Redefining Wellness

At Lakewood Massotherapy, we believe in fostering personal growth, teamwork, and an environment where both staff and clients can thrive. Whether you’re helping someone book their next appointment or creating a welcoming vibe at the front desk, you’ll play a critical role in helping us elevate the wellness experience.

Are you ready to be part of a supportive, innovative, and wellness-driven community? We’d love to hear from you!

Apply today. Use the link above to get started. We can’t wait to meet you!

Job Type: Part-time

Pay: From $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person