Front Desk/Guest Service Representative

Headline

Join our Guest Services team and provide service with a smile!
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The Guest Services team is vital to the success of our property! Working at the front desk places you at the hub of the hotel with perpetual guest interaction, and we are looking for candidates with a passion to serve others!

A Guest Services Representative is key to the overall experience of our guests---making the first and last impression of our hotel for all of our guests. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you!
What you will be doing
Maintain a high level of guest service and hospitality | Provide a positive and seamless arrival and departure experience | Promptly and effectively field guest concerns or issues | Interact with guests with a high level of professionalism, tact and diplomacy
The ideal candidate for this position
A keen sense of being proactive, responsive and caring | Strong communication skills | Hospitality or customer service experience highly preferred | Proficiency in Microsoft Office | High School Diploma or GED required
Amazing Benefits At A Glance:

• Competitive Compensation
• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Paid Sick and Vacation
• Employer Paid Life Insurance
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio

EQUAL EMPLOYMENT OPPORTUNITY

THG/HE celebrates diversity and is committed to creating an inclusive environment for all team members. THG/HE offers employment opportunities to all qualified persons without regard to race, color, national origin, citizenship, disability status, religion, age, sex, sexual orientation, gender identity or expression, pregnancy, veteran status, genetic information or any other status or characteristic protected by applicable local, state or federal law.

Our Values are A.E.I.O.U.

And Then Some | Ego Free| Inspired Hospitality Greatness | Open for Business | Unbroken

Job Type: Full-time

Pay: $17.13 - $17.75 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person