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Front of House Manager 00546

Departmental Objective
In support of Christopher Newport University’s mission, the mission of CNU Dining Services is to provide CNU students with the highest quality in food and dining experiences. In doing so, we are committed to providing fast and customer-friendly services and to provide clean and positive atmospheres throughout the Dining Services operations. Other important components of our mission are to create and cultivate an inclusive environment that helps support places on campus, beyond the classrooms, where intellectual inquiry may occur and in which social and civic values are fostered. The mission further extends to providing for meaningful, pleasant, and memorable dining experiences, including special theme meals dining events, in support of inclusivity and other civic values of CNU, as well as that add to the quality of the cultural life of the CNU community and the Commonwealth, as welcoming gathering places for students, faculty, staff and guests. In addition, Dining Services aspires to provide high levels of excellence and professionalism in rendering superior customer-focused services to students, faculty, staff, guests, and visitors of the University, with close attention to detail and with a caring and concerned approach, targeted at delivering outstanding results in serving customer needs and achieving high levels of customer satisfaction.

Purpose of the Position
This position prepares front of the house operation necessary for the efficient and timely service of meals to residential students and guests. It assigns and monitors jobs/activities of subordinate personnel and ensures presentation of dining room. During special events/picnics, this position will coordinate all front of the house needs in accordance with quality assurance guidelines and sanitation for customer needs.

Knowledge, Skills, and Abilities Related to Position
  • Ability to communicate in writing or verbally to both supervisors and subordinates.
  • Basic math skills.
  • Good organizational skills.
  • Ability to monitor multiple tasks concurrently.
  • Must be able to work days, evenings and weekends on a rotating schedule.

Education, Experience, Licensure, Certification Required
Education:
  • High school diploma or equivalent education/experience that equates to a high school diploma


Experience:
  • Experience in the food service industry
  • Supervisory experience

Additional Consideration(s)
Education:
  • ServSafe Certified


Experience:
  • Experience as a restaurant or dining room host/hostess
  • Experience leading or guiding tour groups
  • Experience decorating for special events or catering
  • Experience with financial transactions and/or point of sale systems
  • Experience preparing dining rooms for meal service with a strong focus on sanitation and presentation
  • Catering and banquet serving experience
  • Experience working in a college or university dining environment

Salary Information
Starting at $34,277 Commensurate with Education and Experience

CNU Information
This position includes Commonwealth of Virginia and Christopher Newport University employee benefits. CNU offers a comprehensive benefits package to include retirement plans, medical, dental, vision, and a variety of other options. Available leave includes vacation, sick time, personal time, and volunteer/service leave. State employees are eligible for discounted travel, banking, legal and retail services, among others. To view more information about our benefits, please visit https://cnu.edu/hr/benefits/.

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