Front Office- Administrative

Greets patients, ascertains purpose of visit, and confirms or updates demographics and insurance in EMR system.
Checks in and out patients in a timely, accurate and professional manner.
Verifies eligibility for all walk-ins, obtains proof of eligibility, makes copies of picture ID, and of front/back of insurance card.
Obtain signatures for form and documents and scan all required documents into EMR system.
Directly responds to questions, provides guidance to patients and anticipates patient needs; accountable for their comfort.
Collects co-payments from patients.
Post payments from patients.
Courteously answers calls, forwards to appropriate team member and accurately documents messages.
Schedules, cancels and reschedules regular, missed and follow-up appointments; Schedules patient transportation as needed.
Calls and confirms appointments; unconfirmed for day of and for the following day; conducts follow-up calls as needed to check on patients.
Effectively manage special projects and other tasks as assigned.
Performs other duties as required.

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