Front Office Agent

Do you have a passion for delivering exceptional guest experiences from the very first moment of arrival? We’re looking for a Front Office Agent who will be the friendly face of our hotel, ensuring every guest feels welcome and cared for throughout their stay.

Every day is different, but you’ll mostly be:

Welcoming guests with warmth, professionalism, and a smile.

Handling check-in, check-out, and room assignments efficiently.

Responding promptly to guest inquiries and requests, both in person and over the phone.

Processing payments accurately and managing billing or cashiering tasks.

Providing information about hotel services, local attractions, and transportation options.

Collaborating with other departments to ensure smooth operations and guest satisfaction.

Maintaining accurate records in the hotel’s property management system.

Previous experience in a Front Office/Reception role in a 4- or 5-star hotel is an advantage.

Strong communication and interpersonal skills.

A proactive, guest-focused attitude with a professional appearance.

Ability to multitask under pressure while maintaining attention to detail.

Fluency in English is required; additional languages are a plus.

Flexibility to work in shifts, including nights, weekends, and holidays.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.