Front Office Assistant

Overview
We are seeking a dynamic and friendly Front Office Assistant to join our healthcare team! This vital role offers an exciting opportunity to be the first point of contact for patients and visitors, ensuring a smooth and welcoming experience at our dental practice. As a Front Office Assistant, you will play a key role in managing administrative tasks, coordinating patient flow, and supporting clinical staff with essential office functions. Your energetic approach and attention to detail will help foster an efficient, organized environment where patient care is prioritized. This paid position provides comprehensive training and growth opportunities within a supportive team dedicated to excellence in healthcare administration.

Responsibilities

• Greet patients and visitors warmly, providing exceptional customer service while managing check-in and check-out procedures
• Verify insurance coverage, perform insurance eligibility checks, and handle insurance verification processes using systems like eaglesoft and vyne.
• Schedule appointments accurately using electronic health record (EHR) systems such as Eaglesoft, ensuring optimal clinic flow
• Collect patient information, update medical records, and review documentation for completeness and accuracy in compliance with HIPAA regulations
• Answer multi-line phone systems professionally, directing calls efficiently and responding to patient inquiries with clarity and empathy
• Assist with dental billing processes including ADA Codes.
• Maintain organized filing systems for medical records and office documents while supporting overall office management tasks such as supply inventory and clerical duties
• Support clinical staff by preparing care plans documentation, managing patient intake forms, and facilitating smooth clinic operations
• Demonstrate proficiency in computer skills including Microsoft Office Suite, typing (including 10-key), and health information management software

Experience

• Prior experience working in a medical or dental office setting is highly preferred, especially with clinic experience involving patient service and front desk responsibilities
• Familiarity with EMR (Electronic Medical Records) systems.
• Demonstrated office experience with clerical support including filing, data entry, appointment scheduling, insurance verification, and phone etiquette
• Experience working with health information management systems like Eaglesoft or Dentrix is desirable
• Excellent organizational skills combined with attention to detail in documentation review and medical records management

Join us to be part of a vibrant healthcare environment where your administrative expertise directly impacts patient care quality! We value energetic professionals committed to delivering outstanding service while supporting the seamless operation of our busy clinic. This is a paid opportunity designed for motivated individuals eager to grow their career in healthcare administration.

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid sick time
• Paid time off

Work Location: In person