Front Office Associate

About the Company: We are looking for a Front Office Associate to be the first point of contact for our guests. The ideal candidate will have a friendly and easy-going personality while also being very perceptive and disciplined. A customer-oriented approach is essential. The goal is to make guests and visitors feel comfortable and valued while on our premises. Preferred Arabic speaker.About the Role: The Front Office Associate will be responsible for ensuring a positive experience for guests from the moment they arrive until they depart.Responsibilities:Register and room all guest arrivals according to established proceduresPerform check in, check out and room change procedures and ensure all data are accurately entered into the hotel systemMaintain cashier float and ensure accurate daily report of all money received at end of the Shift.Cash hotel guests' personal and travelers’ vouchers and assist with currency exchangeKeep abreast of all modifications to accounting policies and proceduresAttend to guests' request at all timesKnowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programsAttend to guest's complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assistEnsure that the guests depart the hotel with a positive impression of hotel servicePerform the audit balances and prepare all reports for audit in an orderly fashionWhen on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivalsMaintain comprehensive knowledge of standard reservation proceduresMaintain exemplary department standards of behavior and appearance and attitudeEnsure front desk work area is kept clean and in an orderly state at all timesIs fully aware of the Credit policy and adhere to policies and proceduresUpsells the hotel to guests whenever the opportunity arises.Keeps informed of Citymax hotel policies and procedures as they relate to the FO operations and guest service.Blocks and pre-registers rooms according to reservation requests.Blocks rooms for arriving guests according to set procedures.Makes and follows through room-rate-name changes.Immediately processes all checked-in registration cards and sets up an accurate folio in the system.Types all pre-registered and NSR key envelopes prior to guest arrival.Double checks accuracy of pre-registration, room allocation and keys in the key jacket.Attends to every guest requests the best way possible.Keeps informed of the hotel’s emergency procedures.Checks supplies weekly in the work area and requisitions accordingly.Keeps updated on the system operation and procedures.Performs other duties as may be assigned from time to time.Updates the Guest experience software with the requisite details.Perform related duties and special projects assigned by Supervisor and manager.Qualifications:Proven work experience as a Receptionist, Front Office Representative, or similar role.Proficiency in Microsoft Office Suite.Hands-on experience with office equipment (e.g. fax machines and printers).Professional attitude and appearance.Solid written and verbal communication skills.Ability to be resourceful and proactive when issues arise.Excellent organizational skills.Multitasking and time-management skills, with the ability to prioritize tasks.Customer service attitude.High school degree; additional certification in Office Management is a plus.