Front Office Associate

Key Responsibilities:

• Greet all guests warmly and professionally, ensuring smooth check-in and check-out procedures.
• Handle guest inquiries, requests, and complaints with courtesy and efficiency.
• Ensure accurate room assignments, billing, and payment processing.
• Maintain guest profiles and preferences in the system to enhance personalized service.
• Coordinate with Housekeeping, Concierge, and Engineering to fulfill guest needs.
• Upsell room categories and hotel services where appropriate.
• Respond to phone calls, emails, and internal messages in a timely and professional manner.
• Keep the front desk organized, well-stocked, and presentable at all times.
• Follow company policies and procedures, ensuring guest security and privacy.
• Promote a positive, team-oriented environment with colleagues across departments.

• Previous experience in a front office or guest service role in a 4 or 5-star hotel preferred.
• Knowledge of Opera PMS and front office operations.
• Excellent communication and interpersonal skills.
• High level of attention to detail and problem-solving ability.
• Professional grooming and confident, welcoming attitude.
• Fluent in English; additional languages are a plus.
• Flexibility to work shifts, weekends, and holidays.