Front Desk Agent

About Royal Saray Resort

Located on Bahrain’s stunning coastline, Royal Saray Resort is a prestigious 7-star destination offering elite hospitality, personalized service, and unforgettable experiences. We are seeking a polished and professional Front Desk Agent to deliver a world-class welcome and departure experience to our distinguished guests.

Job Summary

As a Front Desk Agent, you will be the first point of contact for guests. Your role is to provide a warm, efficient, and memorable experience during check-in, throughout their stay, and at check-out—always embodying the refined luxury and service standards of Royal Saray Resort.

Key Responsibilities

• Greet and check in guests with professionalism and genuine hospitality.
• Manage check-outs and handle payments, billing, and guest accounts accurately.
• Respond to guest inquiries, requests, and complaints promptly and courteously.
• Coordinate with housekeeping, concierge, and other departments to ensure guest satisfaction.
• Maintain accurate records in the Property Management System (PMS).
• Upsell rooms and services to enhance guest experience and drive revenue.
• Follow all resort procedures, security protocols, and brand standards.

Qualifications & Requirements

• Minimum 1–2 years’ experience in front desk or guest services at a luxury hotel.
• Knowledge of Opera or other hotel PMS is an advantage.
• Strong communication skills, fluent in English (Arabic or other languages is a plus).
• Impeccable grooming, professional demeanor, and a guest-first attitude.
• Flexibility to work shifts, weekends, and holidays.

What We Offer

• Competitive salary and service charge
• Accommodation, meals, and transportation provided
• Health insurance and wellness benefits
• Professional development and career growth within Sevens Holding Group
• A premium work environment in one of the region’s most exclusive resorts

Job Types: Full-time, Permanent

Pay: Up to BD300.000 per month

Experience:

• Front Desk : 2 years (Preferred)

Language:

• Arabic (Required)