Front Office Executive (Bahraini National)

Job Title: Front Office Executive (Bahraini National)
Location: Royal Bahrain Hospital, Kingdom of Bahrain

About Royal Bahrain Hospital

Royal Bahrain Hospital is committed to delivering exceptional healthcare services through a patient-centered approach, advanced medical facilities, and a highly skilled healthcare team. We are currently seeking a dynamic and customer-focused Bahraini National to join our Front Office team.

Position Summary

The Front Office Executive serves as the first point of contact for patients, visitors, and healthcare professionals. The successful candidate will be responsible for ensuring a professional, welcoming, and efficient front desk experience while supporting patient registration, appointment scheduling, billing coordination, and administrative functions.

Key Responsibilities

• Welcome and assist patients, visitors, and guests in a courteous and professional manner.
• Manage patient registration, admission, and discharge processes.
• Schedule, confirm, and coordinate patient appointments with consultants and departments.
• Handle incoming calls, emails, and patient inquiries promptly and professionally.
• Verify insurance information and coordinate with insurance providers when required.
• Process patient billing, payments, and related documentation.
• Maintain accurate patient records while ensuring confidentiality and compliance with hospital policies.
• Coordinate with clinical and non-clinical departments to facilitate smooth patient flow.
• Resolve patient concerns and escalate issues appropriately when necessary.
• Ensure the reception area remains organized, presentable, and patient-friendly at all times.

Qualifications & Experience

• Bahraini National (Mandatory).
• Bachelor's Degree or Diploma in Business Administration, Healthcare Administration, or a related field.
• Minimum 2 years of front office, receptionist, or customer service experience in a hospital, medical center, or healthcare setting.
• Familiarity with hospital information systems and patient registration processes is preferred.
• Proficiency in Microsoft Office applications.
• Fluent in Arabic and English (spoken and written).

Required Skills

• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Professional appearance and positive attitude.
• Ability to multitask and work effectively in a fast-paced healthcare environment.
• Strong organizational and problem-solving abilities.
• Attention to detail and commitment to patient confidentiality.

What We Offer

• Competitive salary and benefits package.
• Professional growth and development opportunities.
• Supportive and collaborative work environment.
• Opportunity to contribute to one of Bahrain's leading healthcare institutions.

Experience:

• Front Office Executive / Receptionist: 1 year (Required)

Location:

• Bahrain (Required)

Work Location: In person