Front Office Executive / Receptionist

Key Roles and Responsibilities1. Patient Handling & Front Desk Operations

• Greet patients and visitors courteously and professionally.
• Register patients accurately in the system (demographics, documents, consent).
• Schedule, reschedule, and confirm appointments.
• Guide patients regarding consultation flow, investigations, and billing counters.
• Manage patient waiting time and coordinate with clinical staff.

2. Documentation & Records

• Maintain patient files, reports, and medical records confidentiality.
• Verify identity documents required for medical examinations (company / seafarer / insurance cases).
• Handle consent forms, declarations, and appointment registers.
• Ensure proper filing (physical and electronic).

3. Billing & Cash Handling (if applicable)

• Generate invoices, receipts, and payment acknowledgements.
• Collect consultation and investigation charges.
• Maintain daily cash summary and handover to accounts.
• Coordinate with accounts team for pending payments.

4. Communication & Coordination

• Attend incoming calls and respond to email/WhatsApp inquiries professionally.
• Coordinate with doctors, nurses, lab, radiology, and management.
• Communicate appointment status, delays, and instructions clearly to patients.
• Handle basic patient queries and escalate clinical concerns appropriately.

5. Customer Service & Patient Experience

• Ensure a polite, calm, and empathetic approach at all times.
• Address patient complaints at front-desk level and escalate when required.
• Maintain a clean, organized, and welcoming reception area.
• Uphold clinic policies, etiquette, and professional standards.

6. Compliance & Quality

• Follow NABH / ISO / clinic SOPs relevant to front office operations.
• Maintain confidentiality as per patient data protection guidelines.
• Support audits, inspections, and accreditation processes.
• Ensure visitor control and safety protocols.

Required Skills & Competencies

• Good communication skills (English and local language).
• Basic computer knowledge (MS Office / EMR / billing software).
• Strong interpersonal and customer service skills.
• Ability to multitask and handle pressure situations.
• Professional appearance and behavior.

Qualification

• Any graduate / diploma preferred.
• Prior experience in healthcare front office is an advantage (freshers may apply).

Working Conditions

• Clinic / diagnostic center environment
• Shift as per clinic operational hours

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person