Front Office Manager

Job Summary

We are seeking a dynamic and experienced Front Office Manager to lead the guest-facing operations of a prestigious five-star luxury hotel in Dubai. The ideal candidate will bring a Forbes service mindset, proven leadership in high-volume environments (500+ keys), and a passion for delivering exceptional guest experiences. This role requires strategic oversight, operational excellence, and the ability to inspire and manage a large, multicultural team.

Core Duties & Responsibilities

• Oversee all front office operations including Reception, Concierge, Guest Relations, Bell Desk, and Night Audit
• Ensure seamless check-in/check-out processes and personalized guest service aligned with Forbes standards
• Lead, coach, and develop a large team across multiple shifts, fostering a culture of excellence and accountability
• Monitor guest feedback and implement service recovery strategies where needed
• Collaborate with other departments to ensure smooth guest journeys and operational synergy
• Manage departmental budgets, payroll, and forecasting in alignment with hotel financial goals
• Ensure compliance with brand standards, local regulations, and internal policies
• Drive upselling initiatives and optimize room revenue through strategic front office practices
• Lead daily briefings, performance reviews, and training programs to maintain high service standards

Core Competencies

• Minimum 5 years' experience in a similar role within a luxury hotel environment
• Proven track record managing front office operations in hotels with 500+ keys
• Strong leadership and team management skills with experience handling large teams
• Forbes service background highly preferred
• Proficiency in Opera PMS and other front office systems
• Excellent communication, problem-solving, and guest engagement skills
• Ability to work under pressure and adapt to fast-paced environments
• Fluent in English; additional European languages are a plus
• One Bedroom fully furnished apartment provided by the hotel
• Annual air ticket allowance
• Meals, transportation, and utilities as per company policy
• Residence visa and work permit provided
• Exclusive hotel and group benefits including discounts and training programs

Work Schedule

This position follows a flexible operational schedule in line with luxury hospitality standards. It is not a fixed 9-6 role, and the Front Office Manager is expected to support the operation across varying shifts, including weekends, evenings, and peak business periods.

Weekly off days will be flexible, provided as one day in the first week and two days in the following week, depending on business needs and operational requirements.

Note: Hotel name and brand details will be disclosed to shortlisted candidates only.