Front Office Manager

Overview
Join our dynamic hospitality team as a Front Office Manager, where you'll lead the front desk operations with energy, enthusiasm, and a passion for exceptional guest experiences. In this pivotal role, you'll oversee daily front desk activities, ensure seamless guest check-ins and check-outs, and foster a welcoming environment that reflects our commitment to outstanding hospitality. Your leadership will set the tone for guest relations, operational efficiency, and team excellence, making every guest interaction memorable and positive.

Duties

• Manage all front desk functions, including guest registration, reservations, and billing processes to ensure smooth operations.
• Lead and motivate the front office team to deliver top-tier customer service with professionalism and warmth.
• Oversee night audit procedures, reconciling accounts and ensuring financial accuracy at the end of each shift.
• Handle guest inquiries, complaints, and special requests promptly and effectively to maximize satisfaction.
• Maintain excellent phone etiquette across multi-line phone systems, providing clear information and courteous assistance.
• Coordinate with housekeeping, maintenance, and other departments to address guest needs swiftly and efficiently.
• Monitor guest relations to foster a positive environment that encourages repeat visits and loyalty.

Skills

• Proven experience in hospitality management or hotel management roles with a focus on front desk operations.
• Multilingual or bilingual abilities to communicate effectively with diverse guests from around the world.
• Strong customer service skills with an emphasis on guest relations and hospitality excellence.
• Knowledge of hotel experience systems, including reservation platforms and multi-line phone systems.
• Ability to manage night audit procedures accurately while maintaining attention to detail.
• Excellent communication skills paired with professional phone etiquette for handling guest interactions confidently.
• Demonstrated leadership qualities to supervise staff, resolve conflicts, and promote teamwork in a fast-paced environment. Embark on a rewarding career where your enthusiasm for hospitality makes a difference! We are committed to fostering an inclusive environment that values your skills and dedication—help us create unforgettable experiences for every guest who walks through our doors!

Job Type: Full-time

Pay: $13.50 - $16.50 per hour

Expected hours: 32 – 40 per week

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person