Front Office Manager

Overview
Join our dynamic hospitality team as a Front Office Manager, where you'll lead the front desk operations with energy and enthusiasm! In this vital role, you'll be the welcoming face of our hotel, ensuring every guest receives exceptional service from check-in to check-out. Your leadership will set the tone for a memorable guest experience, fostering a positive environment for both guests and staff. If you thrive in fast-paced settings and have a passion for hospitality, this is your opportunity to shine!

Responsibilities

• Oversee daily front desk operations, including guest check-in/check-out, reservations, and guest inquiries
• Lead and motivate front office staff to deliver outstanding customer service and maintain high standards of professionalism
• Manage multi-line phone systems and ensure prompt, courteous communication with guests and internal departments
• Handle guest relations issues efficiently, ensuring guest satisfaction and swift resolution of concerns
• Conduct night audits to reconcile daily financial transactions and prepare reports for management
• Maintain accurate records of guest information, reservations, billing, and special requests
• Ensure adherence to hotel policies, procedures, and safety standards across all front desk activities

Requirements

• Proven experience in hospitality management or hotel front desk operations with a focus on guest services
• Strong leadership skills with the ability to manage a diverse team effectively
• Multilingual or bilingual abilities are highly desirable to serve our international guests better
• Weekends are required
• Excellent customer service skills with a friendly, professional demeanor
• Knowledge of hotel management software and multi-line phone systems
• Familiarity with night audit procedures and hotel accounting practices
• Exceptional phone etiquette and communication skills essential for engaging with guests and team members

Embark on a rewarding career where your enthusiasm for hospitality makes every guest feel valued! We are committed to providing an inclusive environment that supports your growth and success in the vibrant world of hotel management.

Pay: $23.01 - $27.71 per hour

Benefits:

• Employee discount
• Paid time off

Education:

• High school or equivalent (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Ability to Commute:

• Nags Head, NC 27959 (Required)

Work Location: In person