Front Office Manager

About the Firm:

• I run a solo criminal defense practice based out of Des Moines, Iowa. I am seeking a reliable and detail-oriented Office Manager to help run my firm’s daily operations.
• My plan is to have someone work a combination of on-site and remote, with the exact breakdown to be determined later. After the initial training period, I'm thinking you would work on-site 2 1⁄2 days each week and remotely the other 2 1⁄2 days, with some flexibility as needed.

Position Overview:

• You will assist me with administrative, clerical, and client service related tasks.
• This position requires organizational skills, comfort communicating with clients (some of whom can be difficult and/or demanding), and the ability to handle sensitive information with confidentiality.

Key Responsibilities:

• Answer and route phone calls; schedule and confirm client appointments
• Organize client files, both physical and digital
• Draft basic correspondence, memos, and intake documents
• Maintain the attorney and office calendar
• Track billing deadlines, and assist with billing submissions
• File basic court documents
• Help with mail, deliveries, and supply inventory
• Assist with billing, data entry, and light bookkeeping tasks
• Perform general administrative support as needed

Qualifications:

• Prior experience in an office, administrative, or legal support role preferred
• Excellent verbal and written communication skills
• Strong attention to detail and organization
• Ability to multitask and manage competing priorities
• Proficiency with Microsoft Office (Word, Excel) and Google Workspace
• Familiarity with legal terminology helpful but not required
• High school diploma required; associate’s or bachelor’s degree preferred

Pay: $18.00 - $24.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Work Location: Hybrid remote in Des Moines, IA 50311