Front Office Manager

ABOUT THE NED DOHA:

Housed within Doha’s iconic former Ministry of Interior building, The Ned Doha is not just a hotel — it is a refined luxury destination where heritage, elegance, and contemporary sophistication come together to create an exceptional experience.

With seven distinctive dining concepts, 90 beautifully designed bedrooms, elegant event spaces, and Ned’s Club—our private members’ club complete with a rooftop terrace, spa, gym, and a breathtaking 30-metre outdoor pool—The Ned Doha blends heritage, creativity, and modern luxury into one vibrant experience.

THE ROLE:

At The Ned Doha, we believe that every guest journey should feel effortless, personal, and memorable from the very first moment. Our Front Office team sets the tone—creating warm welcomes, seamless arrivals, and lasting impressions.

We are looking for a FRONT OFFICE MANAGER who leads with passion, presence, and genuine care. This is a wonderful opportunity for someone who thrives in a dynamic luxury environment and takes pride in delivering exceptional guest experiences while inspiring a high-performing team.

WHAT YOU’LL BE DOING:

As Front Office Manager, you will oversee all aspects of the Front Office operation, ensuring every guest interaction reflects the standards and spirit of The Ned Doha.

• Lead and manage the Front Office team, fostering a culture of warmth, professionalism, and excellence
• Ensure smooth and efficient operations across reception, concierge, and guest services
• Create memorable arrival and departure experiences for all guests
• Handle guest feedback and resolve concerns with empathy and confidence
• Drive service standards, training, and continuous improvement within the team
• Collaborate closely with Housekeeping, F&B, and other departments to ensure a seamless guest journey
• Monitor performance, occupancy, and revenue opportunities to support business goals

WHAT WE’RE LOOKING FOR

• Previous experience in a Front Office leadership role within a luxury hotel environment
• A natural leader with a warm and engaging personality
• Strong operational knowledge of Front Office systems and procedures
• Excellent communication and interpersonal skills
• Ability to remain calm and composed in a fast-paced environment
• A keen eye for detail and a passion for delivering exceptional service
• A proactive mindset with a focus on continuous improvement

WHAT’S IN IT FOR YOU?

• A competitive salary package
• Company-provided accommodation and transportation
• 21 calendar days annual leave and 11 paid public holidays
• Sick leave benefits as per Qatar Labour Law
• Private Medical Insurance for self
• End of Service benefits
• Complimentary meals at Neddy’s, our team restaurant (breakfast, lunch & dinner)
• Exclusive hotel and dining rates for you, your family, and friends
• Outstanding learning, development, and career progression opportunities
• Reward and recognition programmes
• The opportunity to work in one of Doha’s most iconic lifestyle destinations

OUR CULTURE

At The Ned Doha, we go beyond celebrating diversity—we continuously challenge ourselves to be better. Inclusion, respect, and opportunity are at the heart of everything we do, and we are committed to creating a workplace where everyone can thrive.

READY TO LEAD SOMETHING EXTRAORDINARY? APPLY TODAY AND JOIN US AS FRONT OFFICE MANAGER!

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