Front Office Medical Assistant / Receptionist - Check In / Check Out

Overview
Here at Advanced Foot & Ankle Specialists of Arizona we are a patient-focused medical practice committed to delivering high-quality care in a professional, compassionate, and efficient environment. We are seeking a dependable and motivated Front Office Medical Assistant/Receptionist to join our team.

Join our dynamic healthcare team as a Front Office Medical Assistant / Receptionist specializing in Check-In and Check-Out procedures. This vital role ensures a smooth and welcoming experience for patients from the moment they arrive until they leave. You will be the first point of contact, managing patient flow, verifying insurance information, and maintaining accurate medical records. Your energetic approach will help foster a positive environment while supporting clinical staff with administrative tasks. If you thrive in fast-paced settings, possess excellent communication skills, and have a passion for delivering exceptional patient service, this opportunity is perfect for you!

Duties

• Greet patients warmly upon arrival and at time of leaving, ensuring a friendly and professional front desk experience
• Verify patient insurance coverage through insurance verification processes and update records accordingly
• Check patients in and out efficiently and accurately
• Schedule, confirm, and manage patient appointments
• Handle multi-line phone systems with professionalism, answering inquiries and directing calls appropriately
• Maintain accurate patient records and front desk documentation
• Assist with medical scheduling, intake procedures, and ensuring all patient information is current and complete
• Support medical billing processes by understanding CPT coding, ICD-10/ICD-9 coding, and HIPAA compliance standards
• Support clinical and administrative staff as needed
• Ensure compliance with HIPAA regulations to protect patient confidentiality at all times
• Ensure the front office runs smoothly and remains organized

Required Skills & Qualifications

We are looking for someone who is:

• Highly detail-oriented with strong accuracy in documentation and scheduling
• Able to self-govern and work independently without constant supervision
• Possesses a positive, professional, and friendly attitude
• Has a strong work ethic and takes pride in doing tasks correctly the first time
• Comfortable multitasking in a fast-paced medical environment
• Strong communication and interpersonal skills
• Reliable, punctual, and team-oriented

Experience

• Prior clinic or medical office experience is highly preferred, especially in front desk or administrative support roles within healthcare settings
• Basic understanding of insurance verification and patient intake processes
• Proficiency with EMR systems
• Strong knowledge of medical terminology, CPT coding, ICD coding (ICD-10/ICD-9), and medical billing practices (willing to train)
• Bilingual abilities are a plus to serve diverse patient populations effectively
• Demonstrated customer service skills with a focus on patient satisfaction and clear communication
• Ability to handle multi-line phone systems with professionalism and maintain high levels of organization in a busy office setting

What We Offer

• Supportive and professional team environment
• Opportunity for growth within the practice
• Stable, long-term employment for the right candidate
• Paid time off
• 401 (k) with matching

Join us to be part of a dedicated team that values you while maintaining transparency and clarity in every interaction. Your contribution will directly impact the quality of care our patients receive!

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Opportunities for advancement
• Paid time off

Work Location: In person