Front Office Supervisor

Job Details:

Job Location: Dubai, UAE
Industry: Hotel / Resort / Lodging
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time

Position Overview:

As Front Office Supervisor, you will oversee the daily operations of the reception team, ensuring smooth check-ins and check-outs, accurate room allocations, and exceptional service delivery. Your leadership will be key in enhancing guest satisfaction while upholding the legacy and elegance of the QE2 experience.

What You ll Do:

* Support the Front Office Manager (FOM) by supervising and delegating tasks to reception staff
* Create and manage weekly rosters, attendance tracking, and leave calendars
* Coordinate room assignments and verify guest details and payment methods
* Oversee night shift duties including system audits and daily date rollovers
* Lead daily team briefings and service improvement sessions
* Collaborate closely with Housekeeping and other departments for operational efficiency
* Handle special room requests, inspect VIP rooms, and manage guest preferences
* Address guest concerns with professionalism and ensure prompt resolution
* Maintain updated guest documentation and reservation accuracy in Opera PMS

Ideal Profile:

* Prior experience in a supervisory front office role within a hotel or resort
* Strong organizational, scheduling, and multitasking skills
* Proficient in Microsoft Windows and Opera property management system
* Presentable, calm under pressure, and customer-oriented
* Excellent communication and team leadership capabilities
* Flexible to work across different shifts including nights and weekends