Front Office Supervisor

Key Responsibilities:

• Supervise front desk activities, including guest arrivals, departures, and room assignments.
• Ensure efficient handling of guest requests, inquiries, and complaints.
• Support and train front office associates in guest service standards and operational procedures.
• Coordinate with housekeeping and other departments for smooth room operations.
• Monitor cash handling, billing, and guest folios for accuracy.
• Maintain front desk logs, reports, and shift checklists.
• Ensure a welcoming and professional atmosphere at all times.
• Handle VIP arrivals, special requests, and group check-ins/check-outs.
• Ensure adherence to resort SOPs, grooming standards, and safety policies.
• Assist the Front Office Manager in daily reports and performance monitoring.

Job Type: Permanent

Pay: ₹20,000.00 - ₹22,816.05 per month

Benefits:

• Food provided

Ability to commute/relocate:

• Kollam, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• How many years of experience do you have in Hotels or Resorts?
• Do you have any experience in Hotels or Resorts?

Location:

• Kollam, Kerala (Preferred)

Work Location: In person