Front Office Supervisor/Duty Manager

J*_ob Description - *_

• Working operationally at Reception assisting guests with enquiries, check in, storage of luggage and general information about the hotel and local area.
• Supervision, support and training of Front Office team members to ensure standards and procedures are followed.
• Ensuring that all company and department policies and procedures are followed.
• Promptly handling guest complaints and feedback in a professional manner.
• Completion of reports, conducting shift handover, ensuring all accounting practices and processes are completed, and administration duties as required.
• Work closely with the Reservations, Sales, Food & Beverage and Housekeeping teams to ensure guest expectations are met.
• Encourage and foster an environment of open communication across departments.
• Ensure the security of the hotel, stocks and keys at all times whilst on duty.
• Assist the Operations manager in complying with legal obligations in relation to Health & Safety. Ensure that risk assessments are carried out and reviewed regularly.
• Identify and report maintenance requirements/hazards in the workplace.
• Assume responsibility whilst on duty for any emergency situations in line with procedures.
• Attend any training meetings as required.

Qualification & Experience

• Degree / Diploma in Hotel Management / Travel and Tourism Management.
• Minimum 4 years of relevant experience in a similar capacity
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages will be an advantage
• Good working knowledge of MS Excel, Word, PowerPoint. Knowledge in Hotelier software would be an advantage.

Competencies & Key skills.

• Strong leadership, interpersonal and training skills.
• Good communication and customer contact skills.
• Results and service oriented with an eye for details.
• Ability to multi-task, work well in stressful & high-pressure situations.
• A team player & builder.
• A motivator, self-starter, Well-presented and professionally groomed at all times.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹28,000.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person