Fulfillment Manager

Location: Pittsburgh, PA (On-Site)

Reports To: Director of Operations

About Bits & Bows

Bits & Bows is a fast-growing children’s lifestyle brand rooted in polished playwear™—where timeless style meets playful charm. With a strong presence across e-commerce, wholesale partners, and country club retailers nationwide, we are building a best-in-class fulfillment operation to match our premium brand experience.

Position Overview

The Fulfillment Manager is responsible for owning the entire fulfillment operation end-to-end—from inbound receiving to outbound shipping—ensuring that every order (DTC and wholesale) is accurate, timely, and reflective of the Bits & Bows brand standard.

This role requires hands-on leadership, retail fulfillment experience, and a zero-tolerance mindset for preventable errors. This is not a passive management role—this person will be deeply embedded in daily operations, team performance, and process improvement.

Key Responsibilities

1. Fulfillment Operations Ownership

• Oversee all daily fulfillment operations including:
• Order picking, packing, and shipping (Shopify + wholesale)
• Embroidery coordination (if applicable)
• Returns processing
• Ensure all orders ship within required timelines:
• DTC: Same or next business day
• Wholesale: Within agreed ship windows (typically ≤ 2 weeks)

2. Inventory Accuracy & Organization

• Maintain near-perfect inventory accuracy across all SKUs
• Oversee:
• Receiving and bin placement
• SKU labeling and bin organization
• Cycle counts and discrepancy resolution
• Enforce non-negotiables:
• Every bin labeled
• All backstock organized by style
• No product stored in packing areas
• Maintain a mapped warehouse system (like a retail stockroom)

3. Team Leadership & Accountability

• Manage, train, and supervise fulfillment associates
• Set clear expectations around:
• Speed
• Accuracy
• Attention to detail
• Actively monitor performance:
• Identify underperformance quickly
• Address issues immediately with clear feedback
• Implement productivity tracking when needed
• Build a culture of ownership, urgency, and precision

4. Quality Control (Brand Protection)

• Ensure all outgoing orders meet Bits & Bows standards:
• Clean, unwrinkled, properly packaged
• Correct items, sizes, and personalization
• Enforce QC standards for:
• Hats (including protective covering for light colors)
• Jewelry and accessories
• Reduce preventable errors to near zero

5. Process Development & SOPs

• Create and maintain clear SOPs for:
• Picking & packing
• Receiving
• Inventory handling
• Embroidery workflows
• Continuously improve efficiency and accuracy
• Implement systems that reduce reliance on memory and increase consistency

6. Systems & Tools

• Manage fulfillment workflows within:
• Shopify
• Shipping platforms (ShipStation, etc.)
• Ensure accurate inventory syncing and order flow
• Flag system or process gaps proactively

7. Wholesale Fulfillment Excellence

• Ensure wholesale orders are:
• Packed to retailer standards
• Shipped on time with proper documentation
• Maintain communication with internal team regarding any delays
• Prevent missed ship windows at all costs

Required Qualifications

• 3–5+ years of fulfillment, warehouse, or retail operations experience
• Must include retail or e-commerce fulfillment environments
• Proven experience managing a team in a fast-paced setting
• Strong understanding of:
• Inventory systems and SKU management
• Pick/pack workflows
• Shipping and logistics
• Demonstrated ability to:
• Reduce errors
• Improve operational efficiency
• Hold team members accountable

Preferred Qualifications

• Experience with Shopify fulfillment workflows
• Experience with apparel, accessories, or soft goods
• Familiarity with wholesale fulfillment requirements
• Experience working in a growing brand or startup environment

Key Traits for Success

• Extremely detail-oriented
• High sense of urgency
• Strong leadership presence (not passive)
• Process-driven and organized
• Solutions-oriented and proactive
• Takes full ownership—no excuses, only results

What Success Looks Like in This Role

• Orders ship on time, every time
• Inventory is accurate and easy to locate
• Warehouse is clean, labeled, and systematic
• Team is efficient, accountable, and improving
• Errors are rare—and quickly corrected at the root cause

Job Type: Full-time

Pay: $55,000.00 - $75,000.00 per year

Benefits:

• Employee discount
• Health insurance
• Paid time off

Work Location: In person