Full Time Security Account Manager - $23.00/hr

Full Time Security Account Manager - $23.00/hr

HIRING IMMEDIATELY

Sunstates Security is hiring for a full time Account Manager in the Carson City, NV area.

The Account Manager is responsible for the daily functioning of contract site including operations, customer service, personnel management, security & safety in accordance with Sunstates objectives.

This position offers competitive benefits including full medical, dental, vision and life insurance coverage, a 401k plan with company match, generous PTO, tuition assistance and more!

ESSENTIAL DUTIES & RESPONSIBILITIES

Management/Leadership:

• Responsible for the direction, coordination, and management of all site Security Officers.
• Identify and recruit new talent with the assistance of the HR department.
• Active participation in hiring and processing new employees through the Sunstates Security onboarding system.
• Train, develop, motivate and empower Security Officers to oversee all day-to-day operations of the site and promote the highest standards of efficiency, profitability, customer service and ethics.
• Manage employee performance with the supervisor(s) for the sites including appraising performance; administering reward and incentive programs; coaching and staff development initiatives; corrective actions with branch management guidance.
• Promote positive employee relations through meeting and developing a rapport with all internal & external customers, addressing complaints and resolving issues with regional management guidance.
• Act as the primary contact for the sites and contacting the local office when necessary.
• Maintain records with the officers assigned to the sites to assure full participation with the Sunstates Security LMS and training platform when applicable.

Operations:

• Coordinate with Region to establish site's goals & objectives and communicate these with the customers as required.
• Work with action plans towards goal achievement, including establishment of sites and personnel quotas and/or goals.
• Manage administrative and operational functions to ensure the working schedule is accurate, projected working schedule is posted, vacation or time off requests are within company guidelines, the branch receives the scheduled weekly hours, and personnel topics are addressed with management guidance.
• Manage account inspections and the inspection scorecard to assure compliance and meet/exceed our commitment.
• Produce Quality Assurance checks through eHub to assure positive results.
• Fax, email, or deliver the Account Inspections to the regional office each month by the 3rd day each month.
• Ensure that you are able to response to questions for security personnel, response to site events, or have qualifies backup when you are not able to remain available.

Cost Control & Budgetary:

Ensure accounts remain consistently on budgetary and service-related targets, be able to respond effectively to goal deficiencies, and generate and implement action plans to remedy deficiencies and meet or exceed goals (overtime, turnover, uniform management).

Minimum Qualifications:

• PILB Card
• • 2 years of previous experience as a Security Supervisor or Senior Security Officer required.
  • Strong leadership, communication, and decision-making abilities.
  • Ability to remain calm, professional, and effective during high-pressure or emergency situations.
  • Knowledge of security operations, incident reporting, and emergency response procedures.
  • Familiarity with access control systems, CCTV monitoring, and security equipment.
  • CPR/First Aid certification preferred.
  • Ability to work nights, weekends, or holidays.