Geico Inbound sale agents required Night shift commission based work

• Handle inbound calls from customers regarding billing inquiries, service issues, and general support requests related to geico services.
• Assist customers in resolving billing discrepancies, processing payments, and providing information on billing statements and account charges.
• Troubleshoot technical issues related to internet, TV, and phone services, escalating complex issues when necessary.
• Educate customers on available products, services, and promotions to meet their needs and enhance their experience.
• Maintain accurate records of customer interactions, transactions, and resolutions in our database system.
• Collaborate with other departments, such as technical support and sales, to ensure effective communication and resolution of customer issues.
• Adhere to company policies and procedures to uphold service standards and compliance regulations.
• Availability for night shifts (5:00 PM - 2:00 AM).

Qualifications:

• A high school diploma or equivalent, as well as an associate or bachelor's degree, is preferred.
• Prior experience in Xfinity/geico sales campaigns.
• Extensive experience in inbound sales, billing, or call center environments preferred.
• Excellent communication skills, both verbal and written, with a strong focus on customer satisfaction.
• Proficiency in computer applications and ability to navigate multiple systems simultaneously.
• Strong problem-solving skills and ability to remain calm and professional in challenging situations.
• Flexibility to work in a fast-paced environment and adapt to changing priorities.

Job Type: Full-time

Pay: Rs35,000.00 - Rs100,000.00 per month

Application Question(s):

• Able to work in Night shift?

Experience:

• Xfinity Sales: 1 year (Required)

Language:

• English (Required)

Work Location: In person