General Manager

General Manager – Global Virtual Private Network Services (GVPN)

Lead the end-to-end product management and development of Tata Communications’ Global Virtual Private Network (GVPN) Services to achieve strategic, financial, and customer satisfaction goals. This role is accountable for global P&L ownership, driving product strategy, roadmap execution, and lifecycle management. Key responsibilities include developing innovative solutions, expanding network capabilities, and enhancing customer experience across diverse markets. The Position will also spearhead go-to-market initiatives, support sales enablement, and ensure GVPN remains competitive and profitable by addressing evolving customer needs and market dynamics.

Major Responsibilities & Key Role Deliverables

• Product P&L Ownership: Accountable for driving and achieving the product's financial targets: To drive product strategy, roadmap and execution to achieve GVPN P&L objectives (Gross revenue, Net revenue, EBITDA and EBIT),

• Product Development: Lead & Drive end to product conceptualization, development, enhancement & life cycle management of GVPN Services portfolio.

• Business Processes: Development of Business processes for new product/features, enhancement of business processes for existing service/features and alignment with overall organization technology/OSS and BSS roadmap.

• Product Strategy & Market Development: Create new value proposition, market strategy, pricing and positioning of the product with the sales & marketing teams. Engage and partner with technology providers to introduce new features in existing products or new products. Review & drive enhancements in product documentation, sales kit, collaterals etc.

• Sales & Solutions Enablement: Support Sales, Channels, Solutions and Commercial teams around customized solutioning, pricing and provisioning for services. Guide teams around new ways of selling/ approaching new opportunities. Participate in meetings along with Sales for specific customers.

• Annual Operating Plan: Drive AOP process to define strategy & roadmap of the product portfolio to meet the revenue & costs (Network/IT) forecast. Conduct capex and opex forecasting for the product, track and meet the AOP plan.

• Regulatory and Legal Compliance: Provide and lead input for policy/regulatory matters concerning the Product and ensure regulatory and legal compliance

Bachelor of Engineering / Bachelor of Technology.

• A Management Degree in marketing is preferable.

• 15-20 years of experience in Product Management & Product Development including GVPN Services. • Knowledge and experience in B2B market including Enterprises and Service Providers.

• Experience and knowledge in GVPN Services and market.

• Strong techno commercial and analytical skill set.