General Manager

Description:

The General Manager manages, directs, and coordinates operations for high-profile mixed-use development in Glendale, AZ. This includes monitoring the operations, financials, and facilities maintenance of the property as well as providing direct supervision of staff at the property. The General Manager position is an on-site position. Candidate must be an experienced professional who has successfully managed Class-A commercial assets with the ability to ensure the property maintains the highest standards.

Responsibilities:

• Direct supervision and training of office support staff
• Manage operations and processes of facilities maintenance team and property management team
• Full financial responsibility for budgeting, reforecasting, and improving net income beyond approved budget.
• Prepare/review annual Common Area Maintenance (CAM) reconciliations

• Periodically solicit competitive bids for service. All service contracts are to be re-bid every 1-2 years including security, janitorial, landscaping, etc.
• Oversee the purchase of supplies for the property and conduct inventories while approving invoices and/or obtaining job bids
• Informing ownership of occurrences, which may affect the property and influence the owner’s decision-making process

• Exhibit a strong understanding of lease terms including key economic points and both tenant and landlord responsibilities. Ensures compliance with lease requirements including operating requirements, hours of operation and use clause.
• Review new leases, lease renewals, terminations, and other lease changes for proper input into lease management software

• Negotiate and work with legal department to document, with the direct approval of the Director of Operations, lease renewals from time to time
• Recommend and prepare bids for Director of Operations review on capital projects
• Ensure that tenants’ issues and concerns are being responded to in a timely manner
• Collection of rents and other charges in full and on time, pursue collections as required

• Collaboration with marketing for on-site events, tenant partnerships, holiday operational needs, business development or other income generating opportunities.
• Perform routine property inspections
• Ensure vacant suites are in show ready and lease ready condition at all times. Coordinate tours for vacant suites as needed
• Coordination of tenant move-in and move-out
• Mitigate property risk. Diagnose potential issues with resolutions
• Perform additional duties as assigned

Experience and Education Required:

• Bachelor’s Degree in business related field or equivalent work experience
• 8+ years’ experience in commercial real estate property management

Skills Required:

• Basic understanding of accounting and accounting principles & financial analysis skills
• Working knowledge of commercial leases. Budgeting and financial reporting experience.
• Excellent oral, written, and interpersonal skills
• Strong customer service and/or customer contact experience
• Strong organizational and analytical skills are essential
• Proficiency utilizing Microsoft Office programs and familiarity with YARDI software is a plus
• Must have valid driver’s license and reliable transportation for frequent travel to properties
• Ability to respond to emergencies at any time

Working Conditions:

This position will primarily work in an office environment and will be required to travel to various properties. Must be able to sit and stand for long periods of time.

YAM Worldwide is a drug-free, smoke-free, and fragrance-free work environment.

YAM believes in a diverse environment and is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (and gender identity or gender nonconformity), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information or any other characteristic protected under applicable laws. YAM will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable laws.