General Manager

Key Responsibilities:

Leadership and Strategic Management:

• Provide visionary leadership to the entire team, setting clear goals and objectives in alignment with the company's mission, values and financial expectations.
• Develop and implement strategic plans to enhance the hotel's reputation, market position, and profitability.
• Foster a collaborative and inclusive work environment that encourages innovation, teamwork, and professional development.

Operational Excellence:

• Oversee all aspects of hotel operations, including Rooms Division, Food and Beverage, Maintenance, and Security, to ensure seamless and efficient service delivery.
• Collaborate with support functions like Human Resources, Finance, Sales, Marketing, Revenue Management to achieve common goals
• Implement best practices and innovative solutions to optimize operational efficiency and cost-effectiveness.

Guest Experience and Satisfaction:

• Champion a guest-centric culture focused on exceeding expectations and delivering personalized experiences to every guest.
• Monitor guest feedback and reviews, address any concerns promptly and proactively to ensure high levels of satisfaction and loyalty.
• Continuously innovate and enhance guest amenities, services, and facilities

Revenue Management and Financial Performance:

• In tandem with the Commercial Team develop and execute strategies to drive revenue growth and maximize profitability across all revenue streams, including room sales, food and beverage, and ancillary services.
• Monitor financial performance, budgets, and expenses, implementing corrective actions as needed to achieve financial targets and operational efficiency.
• Identify opportunities for revenue optimization and cost savings while maintaining the highest quality standards.

Stakeholder Relations and Community Engagement:

• Cultivate positive relationships with key stakeholders, including owners, investors, suppliers, and local authorities, to ensure alignment and support for hotel objectives.
• Act as an ambassador for the hotel within the local community and hospitality industry, participating in events, initiatives, and partnerships to enhance the hotel's visibility and reputation.