General Manager

SUMMARY/OBJECTIVE: This individual in the GM role is a generalist, familiar with all areas of the business and able to coordinate processes and operations across the entire organization, vertically and horizontally. The general manager must speak the languages of finance and accounting, operations, sales, marketing, human resources and research and execution of various methods to drive the business the most profitable and smoothest course with empowering all associates.

ESSENTIAL FUNCTIONS: Specific duties include, but are not limited, to the following:

• Build Systems and procedures to ensure the capacity of empowerment and subsequent leadership is informed adequately.
• Constant evolution of processes and expectations among every action trained for implementation across all departments.
• Develop “First Impression” values among front line and proper coaching of those values among remaining chain of command.
• Works with team leads and supervisors to implement and execute a bestinclass customer service model.
• Plan and Instill in associates the value of repeated customer visits and proper environment where the word "no" will not exist.
• Promote and monitor quality of service among staff through training and by acting as a positive role model in all applications of the business.
• Create "seamless customer service" by making every effort to find merchandise for customers if an item is not in stock or is not normally carried.
• Make staff personally available to all customers to communicate and identify their needs and address their questions or concerns.
• In conjunction with the corporate officers and retail management, formulate the revenue and expense goals.
• Ensure that goals will be met through appropriate planning and organization of staff, inventory, and expenses for short and longterm success.
• Develop and monitor business reinvestment plan via capital expenses, preventative maintenance and external resources for monitoring and maintaining facility.
• Develop a loss prevention program to protect the business’s assets.
• Support and coach, where applicable, for business leadership to hire for attitude, train for skill.
• Maintain open and positive relations with all internal levels of business, corporate, boards and community.
• Practice of above average implementation of the following core competencies: Leadership, HR, Marketing, Strategic Business Vision, Influencing and Communication, Solution Based Problem Solving.
• Develop a pool of potential managers/supervisors to meet the longrange objectives.
• Develop and implement an advertising or promotional plan that will maximize retail sales while minimizing “waste”.
• Develop a merchandising plan each season that enhances product presentation, includes signage or POP, and makes the establishment an easy and relaxing place to shop.
• Ensure that the facility follows all the laws and applicable regulations.
• Maintain safe working conditions for associates and customers; resolve safety concerns quickly.
• Ensure business security from internal and external theft and know the proper apprehension and prosecution procedures.
• Research and implement measures to help ensure proper distribution goals from each profit center, minimize overall expenses, and drive all profit goals.

OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EXPECTATIONS/ABILITIES:

• Strong attention to detail.
• Must be able to operate calmly while in a fastpaced environment.
• Strong commitment and daily ability to coach on customer service.
• Above average written and oral communication skills.
• Effective time management and organizational skills.
• Must be detail oriented.
• Ability to solve problems with minimum supervision and understanding of being empowered and accountable.
• Possess strong computer skills with proficiency in Microsoft Office programs.
• Ability to utilize a financial calculator.
• Ability to operate basic office equipment such as copier, fax, laminator, scanner, and telephone.
• Comply with and consistently execute the specific ‘Fundamentals of Customer Service’ when engaging with customers.

SUPERVISORY RESPONSIBILITY: Direct reports consisting of Operations Management and other mid-level management.

WORK ENVIRONMENT: This job operates in a full-service grocery and convenience store format. Changing temperature environments, manual labor in floor stocking or exterior maintenance that could consist of lawn or snow equipment, range of chemicals for sanitation or cleaning. May utilize sharp tools such as knives or other utensils to prepare merchandising. Must understand workstations could range from on sales floor stocking, performing janitorial, conducting meetings and in conference with business or Tribal centers of influence, in same day.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the associate is regularly required to talk and hear. This is a role that could be performed, on given days, while standing, bending, traversing distances or sedentary. Demands can change daily. This would require the ability to lift files, open filing cabinets, and bend or stand as necessary.

POSITION TYPE/EXPECTED HOURS OF WORK: This is a full-time position. Days and hours of work are scheduled weekly and may remain stable for several weeks. However, weekends, nights, holidays and shifting start and end times to align with the business needs in this department. On call 24/7 for during operations needs and off hours demands that may arise.

TRAVEL: Little to no travel is expected for this position.

REQUIRED EDUCATION AND EXPERIENCE: Associates Degree in relevant study and 3-5 years of retail management experience as Operations Manager or General Manager. Relevant experience may be considered in lieu of formal education requirements.

PREFERRED EDUCATION: Bachelor’s degree in Business, Retail Management, or related field. Five years of retail management level experience.

The LDF Ojibwe Market is committed to a drug-free workplace. To qualify for this position, the individual must submit to and pass a pre-employment drug screen with random testing thereafter.

EEO STATEMENT: LDF Ojibwe Market provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. To the greatest extent feasible, preference will be given to qualified American Indians for employment opportunities.

About Ojibwe Market

The Ojibwe Market has been providing full-service grocery, deli, bakery, and butcher services to the Lac du Flambeau area for over 20 years. Situated among the lakes and forests of Northern Wisconsin, The Ojibwe Market is a great visit while you’re in the area. From dozens of homemade brats to the coveted Racine Danish Kringle, we have what you need.