General Manager-Client Experience-Hyderabad

Key Responsibilities:

Client Management

• Overseeing the end-to-end experience of clients visiting or using the facility.

Strategic Oversight:

• Develop and implement strategic plans for effective facility management aligned with business objectives.
• Drive operational excellence and efficiency in facility operations across all locations.

Team Leadership:

• Lead and manage a team of facility managers and support staff.
• Foster a culture of collaboration, accountability, and continuous improvement within the team.

Vendor Management:

• Oversee vendor selection, negotiation, and contracting for facility-related services.
• Monitor vendor performance and ensure adherence to service level agreements.

Budget Management:

• Develop and manage facility budgets, ensuring cost-effective operations without compromising quality.
• Monitor expenses and recommend adjustments to optimize spending.

Maintenance and Operations:

• Implement and maintain preventive maintenance programs to ensure the longevity of company assets.
• Coordinate repairs, renovations, and maintenance activities across all sites.

Health and Safety Compliance:

• Ensure compliance with health, safety, and environmental regulations.
• Implement policies and procedures to promote a safe working environment for employees and tenants.

Tenant Relations:

• Act as a point of contact for tenant concerns related to facility management.
• Proactively address tenant needs and maintain strong relationships with corporate clients.

Reporting and Documentation:

• Prepare regular reports on facility operations and maintenance activities.
• Maintain accurate records and documentation related to facility management.

Qualifications:

• Engineering Degree
• Proven experience (12+ years) in facility management, preferably in a large-scale corporate or real estate environment.
• Strong leadership and managerial skills with the ability to motivate and manage a diverse team.
• Excellent communication skills with the ability to interact effectively with stakeholders at all levels.
• Solid understanding of financial management principles and budgeting processes.
• Proficiency in facility management software and MS Office Suite.

Additional Requirements:

• Ability to travel as needed to various locations.
• Strong problem-solving skills and ability to make decisions under pressure.
• Knowledge of industry best practices and emerging trends in facility management.