General Manager / Front of House Manager

Manager

• Bringing guests and team members amazing dining experience through;
• Managing the dining floor
• Greeting guests & giving hospitable experience
• Ensuring ultimate guest satisfaction
• Attending to any complaints/issues or escalations that need immediate attention by guests or team remembers
• Overseeing all dining room appearance, cleanliness & safety of dining room area, equipment, and all fixtures.
• Manage Resy; reservation platform with hosts, large party and walk-ins.
• Provide effective support/assistance to all areas below (when/as needed):
• Receiving deliveries & ensuring accuracy (Café, BoH)
• Providing support and supervision
• Expo Manage quality of food (daily), run food
• Café: Manage quality of beverages and pastries (daily).
• Manage FoH team: (servers, SAs, hosts, Bartenders, Barista's and Café), & provide support and assistance to the team, including but not limited to team conflicts.
• Bar supervision and bar tending. inventory control and management.
• Check servers at the end of their shifts to make sure all their daily check lists are done Ensure checklists are done and all tasks for the day are completed.
• Manage FoH labor.
• Hiring, training and coaching team. Work on improving team performance reviews by implementing course correction strategies (daily).
• Check and adjust time cards for the FoH team (daily).
• Manage and maintain safe inventory Go over café & Bar deposits (daily).
• Respond to emails; to book large events, Wagner room reservations, inquiries, reservation refunds, etc.
• Manage FOH team schedule 2 weeks in advance and review it (daily) depending on changes anticipated volume.
• Responsible for placing orders and maintain inventory FoH stock Check inventory of FoH supplies, ordering as needed;
• Glassware
• silverware
• paper printer (paper products)
• water bottles
• Conduct regular FoH staff meetings and daily huddles
• Update Toast point of sale as/when needed. Toast technical support, refunds, rewards, etc.
• Proper Team Building, Recruiting, Conducting interviews, hiring onboarding and over seeing training procedures/schedules.

Job Types: Full-time, Part-time

Pay: $70,000.00 - $85,000.00 per year

Benefits:

• Employee discount
• Paid time off
• Paid training

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Ability to Commute:

• Dearborn, MI 48124 (Required)

Ability to Relocate:

• Dearborn, MI 48124: Relocate before starting work (Required)

Work Location: In person