General Manager - Madinah Al Masjid Al Nabawi

Hotel: Sheraton Madinah Al Masjid Al Nabawi
Location: Madinah, Kingdom of Saudi Arabia

Position Overview

The General Manager is responsible for the overall leadership, strategic direction, and operational excellence of Sheraton Madinah Al Masjid Al Nabawi. This role ensures the hotel delivers exceptional guest experiences, achieves strong financial performance, and consistently meets Marriott International and Sheraton brand standards, while operating with the highest respect for the religious, cultural, and regulatory environment of Madinah.

The General Manager serves as the primary representative of the hotel to ownership, Marriott International, guests, and local authorities, ensuring alignment between brand expectations, owner objectives, and community responsibilities.

Key Responsibilities Leadership & Strategy

• Provide inspirational and effective leadership to the Executive Committee and hotel associates, fostering a culture of service excellence, accountability, and engagement.
• Develop and execute the hotel’s strategic business plan to achieve revenue, profitability, market share, and guest satisfaction goals.
• Ensure full compliance with Marriott International policies, Sheraton brand standards, and operating procedures.
• Act as the key liaison between ownership, Marriott corporate teams, and regional stakeholders.

Operations & Guest Experience

• Oversee all hotel operations, including Rooms, Food & Beverage, Finance, Sales & Marketing, Engineering, and Human Resources.
• Ensure exceptional guest experiences, with particular focus on service delivery during high-demand pilgrimage periods such as Hajj, Umrah, and Ramadan.
• Monitor guest satisfaction scores, online reviews, and brand audits, driving continuous improvement initiatives.
• Ensure the highest standards of safety, security, cleanliness, and operational efficiency.

Financial & Commercial Performance

• Drive top-line revenue through effective sales, marketing, pricing, and distribution strategies.
• Prepare, manage, and control annual operating budgets, forecasts, and capital expenditure plans.
• Analyze financial performance and market trends to optimize profitability and asset value.
• Ensure strong cost control, procurement practices, and financial governance in line with Marriott standards.

People & Culture

• Recruit, lead, and develop a high-performing Executive Committee and management team.
• Champion talent development, succession planning, and leadership capability building.
• Foster a positive, inclusive, and respectful work environment aligned with Marriott’s values and local cultural expectations.
• Ensure compliance with Saudi labor laws, Saudization requirements, and HR best practices.

Compliance & Stakeholder Management

• Ensure full compliance with Saudi Arabian laws, regulations, and religious considerations specific to Madinah.
• Maintain strong relationships with government authorities, tourism bodies, and community stakeholders.
• Ensure all licenses, certifications, and statutory requirements are current and compliant.

Qualifications & Experience

• Proven experience as a General Manager or senior hotel leader within an upscale or luxury hotel environment.
• Strong financial and commercial acumen with a track record of delivering results.
• Experience with Marriott International brands preferred; Sheraton experience is a strong advantage.
• Prior experience in the Middle East and/or managing high-volume, seasonal demand hotels is highly desirable.
• Excellent leadership, communication, and stakeholder management skills.
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field; advanced qualifications are an advantage.