General Manager of Hospitality

As the Hospitality General Manager, you will become a key contributor to this mission, tasked with spearheading a vision deeply rooted in culture, heritage and creativity focused on expanding multiple aspects of Food & Beverage locally and overseas, promoting the company’s commercial strategy by enhancing excellence in local and international scene experiences within the areas where F&B will be represented.

Position Overview:

This role encompasses maintaining the level of recognition for the company’s Hospitality internal restaurants, developing the Catering & Events reputation and financial growth, expanding F&B identities internationally in strategic locations, driving the business strategic plan, improving internal efficiency by contributing new ideas to improve day-to-day operations with adapted technology, and inspiring the team to innovate constantly.

The General Manager will create a passion for success and encourage calculated risk-taking to create a workplace where employees can learn and have a career path within the organization. This role aims to achieve financial success while creating a positive work environment that impacts everyone.

Key Responsibilities:

Innovation

• Develop an experimental innovation framework beyond traditional hospitality.
• Constantly explore new business opportunities that can become winning value propositions.
• Accelerate processes that have a direct impact on the financial results of the department
• Extend market segments to capitalize on external networks
• Create an internal incubator with team members to stimulate participation and innovation
• Encourage cross-functional gatherings to address customer needs and differentiation.

Commitment to Financial Success

• Define criteria for success and develop methods for monitoring and measuring program outcomes.
• Structure the 5 years plan 2025-2029 strategy in a way that established targets are tracked, maximized, and modified if necessary to achieve the overall commitment to the Board.
• Adopt flexi-approach to manage the manning guide and labour cost without affecting the moral of the team or the quality of the service and product delivery.
• Lead and organise the yearly workshop every September to build up the yearly budget assumptions.
• Explain and justify the weekly forecast to leadership with action taken to address potential shortfall.
• Share bimonthly with all members of the F&B team the key performance indicators, working through with the department managers & chefs as appropriate.
• Ensure that all operations comply with organization and regulatory policies relating to financial record keeping, money handling, and licensing, including the timely and accurate reporting of financial information.

Transformational Leadership

• Apply Transformational Leadership to inspire and enable positive change within the organization.
• Develop and communicate a compelling vision for the future.
• Motivate the team members to rally around this vision and ensure collective effort in its achievement.
• Initiate mind-set shift that encourages leaders and team members to adopt a forward-thinking approach.
• Mobilize and empower employees to take ownership, be proactive and participative to new initiatives
• Foster a culture that welcomes bold aspirations and challenges the status quo.
• Create an environment where positivity and innovation thrive.
• Encourage creative thinking and provide the resources and support necessary for innovative solutions.
• Actively seek and implement process improvements to elevate performance and outcomes.
• Be open to change and inspire others to embrace it for better results.

Communication

• Define protocol of process and frequency with clear guidelines.
• Implement collaborative tools that facilitate instant communication, such as Slack or Microsoft Teams.
• Adopt transparent culture to foster an open environment where information is freely shared, preventing bottlenecks.
• Set up Key Performance Indicators (KPIs) to evaluate the effectiveness of communication efforts.
• Use data-driven insights and updates to facilitate informed decision-making.

Employee Management

• Understand and anticipate the threats and opportunities that will affect the company’s Hospitality vision.
• Identify essential future workforce, skill competencies, to support expansion and achieve the company’s Hospitality competitive edge.
• Define new added value that will make the company’s Hospitality section as the preferred employer in the Middle East.
• Show ambition for the team members with tailormade targeted learning development program for F&B internal talents.

Data-Driven Strategy and Optimization

• Use analytics to monitor and refine performance, ensuring strategies deliver measurable outcomes.
• Provide actionable insights to stakeholders to drive continuous improvement.

Qualifications:

• Bachelor’s degree in hospitality, master’s degree is preferred.
• Advanced knowledge of financial tools and software like Microsoft Excel or accounting systems like DAX.
• Knowledge of digital marketing strategies and booking platforms like Booking.com, and TripAdvisor.
• Knowledge of HR tools and systems for workforce management, recruitment, and training.
• Familiarity with labor laws and workplace compliance regulations.
• Experience in integrating technology to enhance guest experiences.
• Knowledge of safety protocols, hygiene standards, and local regulatory requirements.
• Certification in health and safety, such as HACCP

Experience

• Minimum 10–15 years of experience in the hospitality industry.
• Significant experience in leadership roles
• Experience in P&L analysis, budgeting, revenue management, and cost control.
• History of achieving financial targets and improving profit margins.
• Proven ability to handle emergencies and ensure safety compliance.
• Proven success in launching ventures, crafting impactful strategies, and driving revenue growth with measurable outcomes.
• Experience with contingency planning and problem-solving under pressure.
• Involvement in long-term business planning, branding, and market positioning.
• Experience with new property openings (if relevant).
• Proven expertise in leveraging budgets creatively and resourcefully, utilizing contemporary and trending channels to maximize impact and deliver cost-effective results.
• Deep understanding of the Qatar marketplace, its community, and international relations.
• Cultural sensitivity and adaptability, especially in diverse, international environments.