General Manager, Warehouse Operations

General Manager, Warehouse Operations

A rapidly expanding, tech-forward third-party logistics provider is upgrading from a 50 K sq ft site to a brand-new 200 K sq ft flagship facility in the Inland Empire. The founders need a hands-on operations leader who can build culture, processes, and results while steering daily e-commerce fulfillment that already tops 2 000-3 000 direct-to-consumer orders per day - plus seasonally variable B2B projects such as retail kitting and value-add assembly. If you thrive in fast-moving environments and want full authority over people, budget, and performance, this is your chance to run the warehouse like it is your own business.

This Role Offers:

• Competitive base salary plus annual performance bonus
• Full medical, dental, and vision coverage
• Unlimited operational budget within reason and direct access to founders
• Clear path to multi-site or executive leadership as the network expands

Focus:

• Team & Culture Leadership – Lead, coach, and develop 30-50 associates, supervisors, and leads, creating a culture of accountability, cleanliness, and continuous improvement
• Daily Fulfillment Execution – Oversee inbound, inventory, pick-pack-ship, value-add, and outbound workflows to meet stringent service-level agreements for priority e-commerce brands
• Labor & Resource Planning – Flex staffing during peak seasons and align resources when top clients require last-minute changes
• Process Improvement & KPI Ownership – Drive initiatives that raise throughput, accuracy, and labor efficiency while monitoring cost-per-order and SLA performance.
• Technology Enablement – Champion a modern WMS (ShipHero or similar), RF scanning, and SaaS productivity tools on the floor
• Safety & Compliance – Maintain OSHA standards and a tour-ready facility.
• Hiring & Workforce Planning – Own recruiting, onboarding, scheduling, and performance management, with the autonomy to restructure the team as needed

Skill Set:

• 5+ years leading 30-50+ employees in a structured warehouse or e-commerce fulfillment environment
• Demonstrated success building engaged, high-performing warehouse cultures.
• Deep understanding of receiving, inventory control, high-volume pick-pack, and value-add services that support online brands
• Comfort with modern WMS, RF scanning, and data-driven decision-making; ShipHero familiarity is a plus
• Excellent communication and coaching skills; bilingual English/Spanish helpful

Preferred Extras:

• P&L exposure or full-site budget ownership.
• Lean / continuous-improvement certification.
• Multi-site or start-up scaling experience.