General Support Assistant / Front Desk

At iFixNC, we pride ourselves on being the area's oldest and most experienced electronics repair firm. Established in 2010, we specialize in repairing a wide range of electronic devices, including phones, computers, tablets, game systems, and more. Our team consists of out-of-the-box thinkers who are passionate about technology and committed to delivering top-notch service to our customers.

We are currently seeking a General Support Representative to join our dynamic team. No prior experience is necessary, as we provide comprehensive training. However, experience in the field is a definite plus. As part of our team, you'll have the opportunity to learn new skills, including basic device repair, in a fast-paced environment where no two days are the same.

The General Support Representative is a hybrid role that combines customer service, administrative assistance, and basic technical support to ensure smooth daily operations in a fast-paced computer and cellular repair environment. This individual will serve as the first point of contact for customers, assist in managing repair workflows, and provide crucial support to technicians and management.

Key Responsibilities:
Customer Service & Front Desk

• Greet customers with a positive, professional attitude and assist with check-in/check-out processes
• Collect customer information, device details, and service requests accurately
• Answer phone calls, respond to messages, and manage in-store inquiries promptly
• Provide basic information about services, turnaround times, warranties, and pricing
• Keep customers updated on the status of their repairs or service order

Administrative Support

• Create and maintain repair tickets in the customer/ticket management system
• Assist with payment processing, invoicing, and receipt generation
• Track inventory and notify management of low stock or parts needed
• File documents, organize paperwork, and assist with daily reports
• Help maintain a clean, organized, and professional front office environment
• Support marketing campaigns

Technical & Shop Support

• Assist with light technical tasks such as charging/test setups, labeling devices, or backing up data under supervision
• Prepare devices for technician intake (cleaning, removing cases, documenting damage)
• Run basic diagnostics using in-store tools or software (training provided)
• Notify customers when devices are ready for pickup or if additional info is needed
• Work alongside technicians to manage workflow and customer communication

Qualifications:

• High school diploma or equivalent required
• 1+ year experience in customer service, retail, or administrative role preferred
• Basic understanding of smartphones, tablets, and computers (Apple, Android, Windows)
• Strong organizational skills and attention to detail
• Comfortable using software platforms, email, and basic tools
• Excellent communication and interpersonal skills
• Ability to multitask and adapt to shifting priorities in a busy environment
• Strong communication and interpersonal skills
• Possess strong Initiative
• Basic typing skills
• Have a strong aptitude for navigating challenges
• Proven critical thinker
• Ability to think outside the box and solve problems creatively and effectively
• Ability to Work Independently as well as in a team setting
• Utilizes rationality to navigate complex client demands

Additional Information:

• Must be able to work flexible on-site during store hours, including some weekends
• Training on in-house systems and repair processes will be provided
• Growth opportunities available for individuals interested in learning repair skills
• Dependable transportation is a MUST

How to apply: To Apply, please submit your resume along with a brief explanation of your favorite Ice Cream Flavor to show that you have made it this far.

We look forward to hearing from you!

Job Type: Full-time

Pay: $11.00 - $13.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• What days/times work best for you to interview?
• Do you have your own reliable transportation?
• Are you available to work within our operational hours? (945-745 M-S; 1145-615 Sun) If not, specify and explain any days/hours you are consistently unavailable.
• Would you be willing to provide support at other iFixNC locations on occasion?
• Do you have any questions /notations/ feedback for us?

Work Location: In person