Global Customer Engagement Manager

• Champion product adoption and ensure SHL solutions create meaningful business impact.
• Build inclusive, trust-based relationships with diverse stakeholders to align on shared goals.
• Drive collaborative onboarding, value reviews, usage insight, and QBRs with cross-functional teams.
• Monitor customer health, address difficulties proactively, and assist renewals and growth opportunities.
• Develop engagement plans and executive reports that highlight ROI and collective success.

• Demonstrated experience in customer success, account management, or solution consulting (SaaS/HR Tech preferred).
• Proven experience to direct diverse, strategic enterprise or global customer portfolios.
• Well-versed in using CRM and customer data platforms (Salesforce experience a plus).
• Strong communicator with inclusive collaboration and stakeholder management skills.
• Precise and detail-oriented, leveraging data and feedback to drive improvement.

• Inclusive collaborator, effective across cultures and time zones to drive customer success.
• Passionate about building strong partnerships and turning customer goals into measurable impact.

• We unlock the possibilities of businesses through the power of people, science and technology.
• We started this industry of people insight more than 40 years ago and continue to lead the market with powerhouse product launches, ground-breaking science and business transformation.
• When you inspire and transform people’s lives, you will experience the greatest business outcomes possible. SHL’s products insights, experiences, and services can help achieve growth at scale.

Diversity, equity, inclusion and accessibility are key threads in the fabric of SHL’s business and culture (find out more about DEI and accessibility at SHL)

• Employee benefits package that takes care of you and your family.
• Support, coaching, and on-the-job development to achieve career success
• A fun and flexible workplace where you’ll be inspired to do your best work (find out more LifeAtSHL)
• The ability to transform workplaces around the world for others.

SHL is an equal opportunity employer. We support and encourage applications from a diverse range of candidates. We can, and do make adjustments to make sure our recruitment process is as inclusive as possible.