Global DevOps Engineer

India

Job Description:

About Us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. To cope with our current DevOps needs, we are looking for a Mid/Senior experienced DevOps Engineer to join our team and play a critical role in designing, deploying, and maintaining our cloud infrastructure and CI/CD pipelines, ensuring system scalability, security, high availability, and performance.

Location
This role offer fully Remote or Hybrid working in any of the following 3 locations: Poland, Colombia or India (travel maybe required to meet the team at our office when needed).

The way that we work

How we work

The DevOps team works transversally to support and build hosting infrastructure for the AI and Product teams. We use the kanban agile method to manage our activity. Product development teams are driven by the Agile Scrum method, organized in squads of 8-9 people featuring a Product Owner, a Lead Developer (acting as a Scrum Master), Developers (frontend & backend) and QA Engineers. Just like our DevOps team, our UI/UX Designers are also working transversally for all squads.

Missions

Design, develop and automate process to deliver client infrastructure on our cloud platform (mainly hosted on AWS).
Manage platforms through automation, tooling, tuning and new solutions.
Follow up on incidents to provide enhancements and corrective measures to maintain / improve Service Levels.
Provide support and collaborate with the AI and Product teams.
Create and update all documentation related to the items above.

Tech Stack
Linux Systems (Debian) – AWS Cloud Services (Lambda, ECS, EC2, EKS and S3) – Kubernetes – Web Services – Terraform – Ansible – Docker – Git.

What you need in order to be successful

At least 5 years of experience working in a production or system management team for critical services and applications.
Strong knowledge of AWS, Kubernetes, Terraform, Docker, and Git.
Good expertise managing Linux Systems (Debian).
Knowledge about networking: TCP/IP, Web Services, tiered application services.
Scripting experience in shell, python, etc.
Experience working in a normalized environment and knowledge of Agile DevOps processes.
English fluency is required both spoken and written

️ The Recruitment Process

Meet our Global TA team to ensure alignment between our job offer and your professional project, expectations, mobility, availability, etc. (30 min)

Meet our DevOps Managers to assess your skills and problem solving mindset. (45 min)

Meet our Director of AI Engineering for a final stage interview (30 mins)

What we offer

Impactful work. Opportunity to work on cutting-edge AI technologies that will be game-changers for our business.
Professional growth. Continuous learning and development opportunities in a dynamic, remote work environment.
Competitive compensation. Attractive salary and benefits package.
Collaborative environment. A supportive team culture with opportunities for occasional travel for training and industry events.

#LIKH

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