Global Procurement Assistant Analyst

Overview: Responsibilities:

• The role is responsible for Incident (INC) Management:

o Incident identification and recording
o Classification and initial support to the Users for the Incident
o Investigation and diagnosis of Incidents
o Escalation procedures for ensuring Incident resolution
o Incident resolution and restoring service to its normal operation
o Communicating with the User and Closing the Incident ticket

• Log, classify, investigate, and close tickets.
• Support users with requisitions, PO issues, vendor requests, and catalog inquiries.
• Navigate ERP/P2P platforms to troubleshoot procurement issues.
• Communicate process guidance clearly and accurately.
• Maintain SLA compliance and excellent user service experience.

Qualifications:

• 6months minimum year of ticket/incident management
• Experience with ServiceNow/Remedy/Jira (or similar) ticketing tool
• Experience in Procurement or P2P processes
• Experience using any ERP/P2P platform (SAP, Ariba, Oracle, Coupa, Workday, Dynamics, Netsuite, Ivalua, Jaggaer, Basware, etc.)