Global Terminations Analyst

Job Summary:

We are seeking a detail-oriented and proactive individual to support day-to-day operational activities. The role involves monitoring service requests, maintaining accurate records, and assisting with coordination of technical procedures to ensure smooth and efficient operations.

Key Responsibilities:

• Monitor and manage the Global Terminations email inbox, ensuring timely review and appropriate action on all requests.
• Accurately record and maintain service requests in an Excel-based tracking system, ensuring data integrity and up-to-date status reporting.
• Assist in the Cross Connect Disconnect process, coordinating with relevant teams to ensure proper execution and documentation.
• Support operational workflows by performing ad hoc administrative and coordination tasks as required.
• Maintain clear communication with internal teams to ensure timely resolution of requests and issues.
• Ensure compliance with internal processes and maintain proper documentation for audit and tracking purposes.

Required Skills & Qualifications:

• Bachelor’s degree or equivalent experience preferred.
• Proficiency in Microsoft Excel (data entry, tracking, basic reporting).
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Good communication and coordination skills.
• Basic understanding of operational or service request workflows is a plus.

Preferred Attributes:

• Process-oriented with a focus on accuracy and efficiency.
• Ability to work independently as well as collaboratively within a team.
• Flexible and adaptable to handle ad hoc responsibilities.