Global Trade Solutions Service Manager (UAE National Role)

Global Trade Solutions Service Manager (UAE National Role) - 10190

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HSBC Corporate and Institutional Banking (CIB) is an emerging markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.

HSBC Global Trade Solutions (GTS) is one of the largest trade services organisations in the world, offering a comprehensive range of forward-thinking supply chain and traditional trade solutions for CIB clients. It has been repeatedly recognised by the industry’s most prominent publications and associations in numerous awards for its strength in combining innovation and service excellence with end-to-end client solutions.

We are currently seeking an ambitious person to be part of HSBC within the Global Trade Solutions (GTS) as a Service Manager.

In this role, you will:

• • Provide oversight, direction and delivery of the key strategic initiatives and programmes that will influence delivery of solutions to our customers.
  • Oversee the deployment of the GTS Operations TOM and provide regional oversight for operations performed by GSC India and Cairo.
  • Support the timely and value-add provision of ongoing support to clients.
  • Support a compliance culture across GTS Operations, overseeing the completion of all required checks to protect the bank from financial crime and suspicious activity.
  • Work in combination with other functions to achieve end-to-end client fulfilment, and support delivery of “straight through processing” programmes.
  • Protect the integrity of operations by adhering to all operational procedures, FIMs and GOPs. Implement recommendations and best practices following audit findings. Manage service quality controls.
  • Develop and maintain strong working relationships with internal and external stakeholders.
  • Act as a champion across Regional GTS Operations to ensure that key objectives are prioritized appropriately.
  • Establish metrics and ensure effective tracking of HSBC’s competitor offerings, operating models, and performance in comparison to HSBC.
  • Ensure positive client experiences through support, trade advice and best practices in relation to GTS transactions.
  • Ensure that MENAT GTS Services is responsive to the requirements and expectations of the Global Businesses
  • Provide oversight across the processes, infrastructure and resources migrated to offshore GSCs and support identification and implementing or improvements and collaborating with colleagues to maximise end to end integration, effectiveness, and efficiency.
  • Maintain a robust and efficient control environment across GSCs to ensure good operational, financial and project management and compliance with HSBC policy and procedures, together with early identification and effective resolution or escalation of issues that arise.
  • Support the development, implementation and maintenance of a Global / Region management information, analysis and reporting framework that supports and informs timely and effective business management and decision making at all levels.

To be successful in the role, you should meet the following requirements:

• • Basic knowledge and experience in trade products, operations, Trade Cycle, and customer service is highly preferred
  • Ability to handle multiple tasks independently.
  • A good team player who possesses good interpersonal and communication skills.
  • Strong organizing and time management skills.
  • Excellent written and oral communication skills.
  • Strong analytical, organizational and problem-solving skills.
  • Detail conscious and strong ability to adapt.
  • Self-motivated with initiatives to take on new and additional responsibilities.
  • Graduation degree is a must – to secure a Work Permit

For further details and application information please visit our careers site, searching under reference number 10190.

You’ll achieve more at HSBC.

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Issued by The Hong Kong and Shanghai Banking Corporation Limited.