Graduate Technical Support Representative m/f

Before applying: please note that to be eligible for this position, you must have graduated in the last 12 months. This is a general listing and may not have an immediate opening. We will contact candidates who best meet the job requirements as such openings arise

Job Summary
This role is responsible for resolving moderate to complex technical problems, providing comprehensive responses about services and products, and assisting customers proactively. The role collaborates with various teams to ensure seamless project outcomes, maintains customer relationships, recommends improvements, and coordinates departmental work while fostering positive relationships within the organization. The role operates independently, using established protocols to address customer concerns with moderate judgment.

Responsibilities

• Handles technical and service-related questions promptly and accurately.

• Uses ticketing systems and follows standard operating procedures.

• Communicates clearly and professionally across all channels (phone & email).

• Keeps customers informed about resolution steps and timelines.

• Takes ownership of customer issues until resolution.

• Meets targets and ensures compliance with SLAs.

• Identifies potential problems and acts to prevent them.

• Offers guidance and solutions before issues escalate.

• Suggests process enhancements and participates in quality initiatives.

• Supports team learning and knowledge sharing.

• Follows company policies and customer care guidelines

Languages

• Excellent level of French (oral and written) & Intermediate level of English for understanding technical documentation and communicating internally when needed.

OR

• Excellent level of English (oral and written) & Intermediate level of French.