GRC IT Cybersecurity Engineer

At Quest Global, it’s not just what we do but how and why we do it that makes us different. With over 25 years as an engineering services provider, we believe in the power of doing things differently to make the impossible possible. Our people are driven by the desire to make the world a better place—to make a positive difference that contributes to a brighter future. We bring together technologies and industries, alongside the contributions of diverse individuals who are empowered by an intentional workplace culture, to solve problems better and faster.

Key Responsibilities

• Collaborate closely with internal teams and client personnel to implement ServiceNow GRC solutions that effectively mitigate risks, ensure regulatory adherence, and enhance overall operational efficiency.
• Design and build the end-to-end architecture for a high-volume ticketing system, considering functional requirements (e.g., ticket creation, assignment, tracking, and closure) and non-functional requirements (e.g., scalability, reliability, and performance).
• Collaborate with product managers and engineers to define the functional and non-functional requirements for the ticketing platform.
• Experience in Ticketing Tools and being able to manage the tickets
• Design, develop, and implement ServiceNow GRC modules in alignment with solution requirements.
• Configure solution UI, including Forms, Fields, Lists, Views, Workspaces, UI Policies, Client Scripts, UI Actions, Dashboards, Reports, Service Catalog, and Portals.
• Integration and Automation integrating ServiceNow with other systems via APIs, web services, and automating processes using workflows and orchestrations
• Configure Users, Roles, Groups, and ACLs.
• Create User Acceptance Testing (UAT) test cases and instructions.
• Execute functional component testing on GRC workflows.

We are known for our extraordinary people who make the impossible possible every day. Questians are driven by hunger, humility, and aspiration. We believe that our company culture is the key to our ability to make a true difference in every industry we reach. Our teams regularly invest time and dedicated effort into internal culture work, ensuring that all voices are heard.

We wholeheartedly believe in the diversity of thought that comes with fostering a culture rooted in respect, where everyone belongs, is valued, and feels inspired to share their ideas. We know embracing our unique differences makes us better, and that solving the worlds hardest engineering problems requires diverse ideas, perspectives, and backgrounds. We shine the brightest when we tap into the many dimensions that thrive across over 21,000 difference-makers in our workplace.

• Bachelor’s degree in Cybersecurity, Information Security, or related field
• 5+ years of experience in designing, developing, and implementing ServiceNow solutions.
• Strong experience with the ServiceNow GRC/Integrated Risk Management (IRM) modules is essential.
• Technical Proficiency Strong knowledge of ServiceNow platform, JavaScript, and web technologies like HTML, CSS, and XML
• Design technical solutions that address business problems Engineering related to risk and compliance often act as the primary technical point-of-contact for projects.
• Strong communication and interpersonal skills to convey ideas, understand requirements, and provide support

Preferred Certifications:

• ITIL V4 Foundation Certificate
• ISO 27001 Information Security Management
• CISM (Certified Information Security Manager)