Qureos

FIND_THE_RIGHTJOB.

Grievance Officer

India

Languages: Tamil, English, Hindi Mandatory

Responsibility

  • Complaint Handling: Resolve customer complaints quickly and efficiently to ensure satisfaction. Investigation and Analysis: Investigate grievances, identify root causes, and assess impact.
  • Communication: Act as the liaison between customers and the company, providing timely updates.
  • Escalation Management: Handle escalated complaints, ensuring prompt and effective resolution.
  • Compliance and Regulation: Ensure grievance processes adhere to legal and regulatory standards
  • Reporting and Documentation: Maintain records and generate reports on complaint trends and resolutions.
  • Continuous Improvement: Identify recurring issues and recommend process improvements.
  • Customer Relationship Management: Build and maintain strong, positive customer relationships through empathy and professionalism.
  • Stakeholder Communication: Facilitate communication between internal teams, regulatory agencies, and customers to ensure transparency and timely responses to complaints
  • Location: Chennai Anna Salai
  • Shift : Rotational Shift

Job Types: Full-time, Permanent

Pay: ₹200,000.00 - ₹600,000.00 per year

Benefits:

  • Health insurance
  • Provident Fund

© 2025 Qureos. All rights reserved.