Group Head of IT

Job Title: Group Head

IT Reports to: CCO

Job Purpose: Reporting to the CCO, the Group Head of IT is a hands-on technical and management role. The Group Head of IT is responsible for proactively managing IT technologies and a team of technical IT infrastructure personnel; developing and establishing IT infrastructure standards and procedures; analysis, design, deployment and operations of IT software and hardware systems supporting businesses. Group Head of IT must also ensure the robustness and security of the IT infrastructure. Key Relationships

Job Description

Determine, recommend and implement hardware and software upgrades for business applications, server hardware, network equipment, desktop, laptop etc

Team Management:

• The incumbent needs to oversee the quality of work and productivity of the team member(s) and provide guidance and direction wherever necessary.

• Any other tasks, duties & responsibilities that may be added from time to time as relevant to business requirements. Skills

• Significant experience in managing IT projects from inception to delivery either in a web development or systems management environment.

• Exceptional hands-on experience with software development or systems management.

• Large awareness of the current technology and a passion to seek more information for upcoming technologies.

• Must have documented working experience with Microsoft Windows Environments, including MS-SQL 2003 and Microsoft Exchange 2003, Internet Information Server and other applications.

• Experience with Microsoft windows configuration, installation, maintenance, support and troubleshooting of TCP/IP, networks supporting VOIP telephony, microcomputers and other systems; system development, complex project management, knowledge of CISCO network hardware, Citrix Virtualization, client/server technology and Internet/intranets.

• Must be aware of or hold experience managing/developing open-source software.

• Strong communication skills with the ability to explain technical issues to non-technical colleagues. Must be creative, with initiative and drive.

• Must take a proactive approach and be a team player.

• Strong written and oral communication skills.

• Strong interpersonal skills. Specialized Training/ Knowledge Required

• Education & Qualifications

• Bachelor’s degree in computer science/information technology or equivalent is essential

• Master’s Degree in the above fields is preferred

• Certifications in Microsoft/Citrix technologies are a requirement

• ITIL or PMI Certification is preferred Experience

• Minimum of 10 – 15 years’ experience in technical operations, and strategy and planning management

• Must have working experience with Microsoft Windows Environments, including MS-SQL 2003 and Microsoft Exchange 2003, Internet Information Server and other applications

• Experience with Microsoft windows configuration, installation, maintenance, support and troubleshooting of TCP/IP, networks supporting VOIP telephony, microcomputers and other systems; system development, complex project management, knowledge of CISCO network hardware, Citrix Virtualization, client/server technology and Internet/intranets

• Must be aware of or have experience managing/developing open-source software

• Significant experience in managing IT projects from inception to delivery either in a web development or systems management environment