Group Sales & Events Coordinator

Your journey begins now!

At Miraval Berkshires it is our ongoing purpose to bring imagination, authenticity and meaning to wellness. Each day we work to bring out the best in all we do for our guests and colleagues (you) to take comfort in.

Candidates interested in joining us on this journey need to believe in the power of the individual and understand that regardless of the job, every position has meaning and is important to Miraval’s purpose.

Miraval is currently seeking a Group Sales and Events Coordinator to support the Group Sales team through client communication (phone, email, database) and assigned projects. In addition, they oversee supporting and assigning leads and supporting client experience through optimal qualification. This position will also be responsible for assisting in the planning and executing of all hotel events and functions. This individual works with the event planning and sales team to assist with any and all administrative needs related to event planning. They work on organizing internal and external logistics for event management working with stakeholders that make the resort a success and clients alike.

Essential Functions

• Responsible for inbound lead intake, qualification, data entry, and distribution to appropriate Sales Manager; supports Envision database management and booking audit compliance.
• Supports the full sales lifecycle from prospecting through contracting and actualization, including proposal development, client communication, and closing support.
• Manages client communication and supports onsite group experiences including site tours, meetings, events, and pre-con and pre-arrival meetings.
• Supports event operations including Event Order distribution, internal events, and Familiarization (FAM) trip planning; opportunity to manage small groups or events in future.
• Maintains and updates team systems including Group Calendar, Event Tracker, file organization, and reporting (sales and events).
• Supports group logistics including resumes, billing, guest amenities, and special requests.
• Supports prospecting efforts through competitive shop outreach and reporting.
• Processes World of Hyatt loyalty points and supports related administrative tasks.
• Manages office operations including inventory, expense tracking, and organization.
• Represents Sales & Events to resort; to include daily Stand-Up meetings; communicates team priorities to the property and shares operational updates back to the team.
• Ensures compliance with all policies, procedures, and operational standards.

Qualifications

• Embraces the ethos and culture of the Miraval wellbeing brand  
• Minimum of 2 years of high-end sales and customer service experiences preferably in a call center, sales/customers service and/or hospitality environment or University degree with internship experience
• Must understand the basic principles of planning events and customer service
• Must be familiar with the operation of property management software, email, routine database activity, graphics, and Microsoft applications such as Word, Excel, and Windows
• Know how to operate printers and other front office equipment
• Must be able to prioritize tasks and handle multiple tasks simultaneously
• Advanced technology proficiency with knowledge or ability to learn and lead with reservations software and booking systems
• Exceptional verbal and written communication skills with ability to skillfully articulate resort information to guests and new agents
• Exceptional time management, detail and organizational skills
• Professional demeanor with exceptional verbal, written and electronic communication skills
• Must be flexible and be able to work weekdays, weekends, mid shifts, nights and holidays when requested
• Strong customer service background
• World class resort
• Awarded Fortune’s 100 best companies to work for
• Unlimited use of our fitness center, yoga classes, and lectures
• Tuition or wellbeing reimbursement
• Free golf
• Employee discounts on all spa services and programming
• Discounted rates at Hyatt Hotels
• Positions with flexible schedules

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Pay: From $27.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience:

• High-end sales: 2 years (Required)

Work Location: In person