Growth - Customer Engagement Manager (Full time)

Growth: Customer Engagement Manager

Job Type: Full Time or Intern.

Office location : Remote

At Fitnescity, we strive to provide a world-class customer experience. Your role will be to further grow customer happiness and engagement.

Responsibilities

• Deeply understand our customer base, what brings them to our platform and what drives retention among cohorts.
• Lead and refine customer cohort analysis.
• Work closely with Operations to understand current customer pain points and implement initiatives to increase
  
  

customer happiness.

• Lead customer engagement end to end (newsletter, journal and other content).
• Run campaigns and other growth initiatives end-to-end (activation, retention, loyalty): Identify opportunities,
  
  

prioritize projects, design experiments, develop campaign strategy, oversee execution and analyze results.

• Work with the team to unlock innovative, company-specific strategies for growth.
  
  

Qualifications

• You have an Undergraduate or a Master's Degree in Management.
• You have Growth / Marketing / Customer Engagement experience. You are good with numbers.
• You must be able to work in a competitive, fast-paced and dynamic environment.
• You should be comfortable working with little supervision (training will be provided).
• You have excellent writing skills (this is a strict requirement).
• You are familiar with the fitness and wellness industry.
  
  

Please include a short statement of interest with your resume. Thank you.

Contact information: jobs@fitnescity.com