Growth & Experience Partner - Insurance & Wealth

Job Title: Growth & Experience Partner – Insurance & Wealth
Location: Islamabad
Grade Level: L3
Last Date to Apply: 5th December 2025

What is Growth & Experience Partner – Insurance & Wealth?

The Growth & Experience Partner – Insurance & Wealth will lead and scale JazzCash’s insurance & wealth business across multiple digital and assisted channels. This role is responsible for ensuring that customers experience seamless, trusted, and accessible insurance journeys across the ecosystem. The individual will own channel performance, introduce new distribution initiatives, and ensure alignment with business KPIs while maintaining quality and compliance standards.

What does Growth & Experience Partner – Insurance & Wealth do?

• Channel Leadership: Manage and scale insurance distribution across Mobile App, USSD, Call Centers, Retail/Agent network, and future innovative channels.
• Business Growth & KPIs: Deliver and exceed business targets through innovative strategies, product-channel synergies, and performance optimization.
• Performance Monitoring: Establish robust frameworks to monitor channel productivity, sales quality, customer retention, and complaint ratios.
• Quality & Compliance: Ensure every sales channel follows regulatory guidelines (SBP/SECP) and internal controls, with zero tolerance for mis-selling.
• Campaign Planning & Execution: Design and roll out data-driven marketing and awareness campaigns to increase adoption and enhance customer trust.
• Stakeholder Management: Work closely with internal stakeholders (Product, Tech, Marketing, CX, Legal, Compliance, Finance) and external partners (insurers, distribution vendors, regulators) to deliver outcomes.
• Negotiation & Partnerships: Lead negotiations with insurers, aggregators, and vendors to secure favorable commercials and partnerships.
• Innovation & Expansion: Identify and launch new distribution opportunities such as embedded insurance, bundled offers, and lifestyle-driven protection products.
• Data-Driven Decisions: Utilize analytics, market research, and customer insights to guide channel strategy and product positioning.
• People Leadership: Mentor and develop teams across distribution and call center operations to drive ownership, accountability, and performance.

JazzCash is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

Requirements

What are we looking for and what does it require to be an Growth & Experience Partner – Insurance & Wealth?

• Master’s/Bachelor’s degree in Business, Management, Marketing, or related field.
• 7–10 years of experience in insurance/fintech/ banking with at least 3–5 years in a senior management role.
• Proven track record in managing multi-channel distribution and delivering business KPIs.
• Strong understanding of insurance products, regulatory frameworks (SECP/SBP), and digital financial ecosystems.
• Excellent negotiation, communication, and stakeholder management skills.
• Data-driven, customer-centric mindset with the ability to innovate beyond conventional distribution.

Strong leadership and team development capabilities.

Benefits

Why Join JazzCash?

As one of the largest digital financial services providers in Pakistan, our objective is to continue to change the lives of our 52 million customers for the better.

Recognized as one of the leading employers in the country, JazzCash epitomizes the philosophy that each JazzCash employee is passionately living a better life every day, inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer obsession.

This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.