Growth Product Manager

Welcome to Jackrabbit Technologies.

Jackrabbit Technologies is the leading provider of software and services that help youth activity centers - gymnastics, dance, cheer, swim, music, childcare, and others - grow and operate efficiently. We are an entrepreneurial-minded, rapidly growing SaaS company that has been recognized as one of the
Best Places to Work in North Carolina and one of North Carolina’s Top Industry-Driven Technology Companies. Jackrabbit Technologies’ SaaS solution powers over 7000 clients in 35 countries around the world.

Our culture empowers YOU.

We hire people passionate about what they do, provide them with the tools to succeed, and then get out of their way! Living our vision, mission, and values, our people are what make Jackrabbit Technologies an awesome place to work. And that “awesome place” is virtual-all of our employees enjoy the privilege of working remotely. We always have and always will. So, you must have reliable high-speed internet access. We are interested in speaking to qualified candidates who are US Citizens or Green Card holders with no special circumstances living in the US. We are not able to sponsor visas.

What you'll do.

A visionary and results-driven Growth Product Manager who will serve as the CEO of the product. In this high-impact role, you will be responsible for driving the product strategy, defining a clear product vision, and ensuring the successful delivery of high-value features to meet both user needs and business goals. As the Growth Product Manager, you will maintain a holistic view of the market, product lifecycle, and its strategic direction, taking full ownership of the product’s success in the market.

What you're about.

• Product Vision & Strategy:
  Lead the development and evolution of the product vision and strategy, ensuring it aligns with both customer needs and business objectives. Continuously refine and prioritize the product roadmap based on market trends, customer feedback, and business priorities.
• Ownership of Product Outcomes:
  Own the success and failure of the product, ensuring that product and marketing goals are met on time and within scope. Be accountable for the product’s financial performance (P&L), user adoption, and overall success in the market.
• Stakeholder Collaboration:
  Act as the primary liaison between key stakeholders (customers, business leaders, and development teams). Build strong relationships and communicate effectively with all stakeholders to ensure alignment on goals, timelines, and deliverables.
• Backlog Ownership & Prioritization:
  Own and manage the product backlog, ensuring it is well-groomed, prioritized, and refined based on customer value and business impact. Make data-driven decisions to balance short-term deliverables with long-term strategic goals.
• Agile Leadership:
  Work closely with the Scrum Master and development team to facilitate Scrum ceremonies (such as sprint planning, reviews, retrospectives), ensuring the team is aligned and working efficiently toward the product goals. Ensure that requirements are clear, concise, and actionable.
• Decision-Making Authority:
  Make key decisions on product features, functionality, design, and user experience. Be the final decision-maker on trade-offs between features, scope, and deadlines, always with a focus on delivering customer value.
• Continuous Improvement & Innovation:
  Promote an environment of continuous improvement by actively seeking feedback, iterating on the product, and embracing innovation. Monitor key performance indicators (KPIs) to assess the success of product releases and proactively identify areas for improvement.
• Customer-Centric Focus:
  Advocate for the voice of the customer within the team, ensuring that the product continually meets customer needs and provides value. Engage with customers regularly to validate product direction and make data-driven decisions.
• Leadership & Mentorship:
  Lead by example, providing guidance and mentorship to junior team members. Foster a high-performance, collaborative, and inclusive team culture, where every team member feels motivated and engaged.

What You Bring:

Core Technical Skills

• Bachelor’s degree in business, marketing, computer science, data analytics, other applicable areas of study, or equivalent applicable work experience.
• 5 to 7 years proven experience as a Scrum Product Manager or similar product leadership role.
• Strong experience in defining and executing product strategies with a demonstrated track record of success in driving product growth.
• Exceptional communication, collaboration, and leadership skills, with the ability to influence at all levels of the organization.
• Excellent problem-solving, analytical, and decision-making skills, with a strong ability to balance business needs and technical feasibility.
• Deep understanding of Agile methodologies and principles.
• Passion for the market and creating exceptional customer experiences and delivering high-quality products.
• Ability to work cross-functionally and manage competing priorities in a fast-paced environment.
• Proven business acumen and understanding of product performance metrics, P&L, and KPIs
• Ability to travel up to 10% (Charlotte-based)/25% (non Charlotte-based) for team collaboration and customer engagement.

Collaboration

• Excellent communicator, both written and verbal, who inspires confidence and clarity. Adapts messaging to diverse audiences.
• Team-oriented and collaborative, building trust and strong partnerships across teams.
• Passionate about learning and sharing knowledge while contributing positively to team culture.
• Thrives in fast-paced environments, prioritizing effectively and driving results while modeling focus and optimism under pressure.

Core Competencies:

Drives Vision and Purpose

Definition: Paints a compelling picture of the vision and strategy that motivates others to action.

Key behaviors include:

• Talks about future possibilities in a positive way.
• Creates milestones and symbols to rally support behind the vision.
• Articulates the vision in a way everyone can relate to.
• Creates organization-wide energy and optimism for the future.
• Shows personal commitment to the vision.

Manages Complexity

Definition: Makes sense of complex, high-quantity, and sometimes contradictory information to effectively solve problems.

Key behaviors include:

• Asks the right questions to analyze situations accurately.
• Acquires data from multiple and diverse sources when solving problems.
• Uncovers root causes of complex problems.
• Evaluates pros and cons, risks, and benefits of different solution options.

Balances Stakeholders

Definition: Anticipating and balancing the needs of multiple stakeholders.

Key behaviors include:

• Understands internal and external stakeholder requirements, expectations, and needs.
• Balances the interests of multiple stakeholders.
• Considers cultural and ethical factors in the decision-making process.
• Acts fairly despite conflicting demands of stakeholders.

Collaborates

Definition:
Building partnerships and working collaboratively with others to meet shared objectives.

Key behaviors include:

• Works cooperatively with others across the organization to achieve shared objectives
• Represents own interests while being fair to others and their areas.
• Partners with others to get work done
• Credits others for their contributions and achievements
• Gains trust and support of others

Customer Focus

Definition: Building strong customer relationships and delivering customer-centric solutions

Key behaviors include:

• Gains insight into customer needs
• Identifies opportunities that benefit the customer
• Builds and delivers solutions that meet customer expectations
• Establishes and maintains effective customer relationships

What you will love about us.

• Our Culture!
• We work remotely. We always have - we always will!
• Our Health and Wellness Benefits. Medical, Dental, Vision, Flexible Spending, HSA and Dependent Care Accounts.
• We help you with the unexpected. Company-Paid Disability and Life Insurance. Opportunity to elect Critical Illness and Accident Insurance. Plus confidential access to legal and life counseling and mental health support available 24/7.
• Your future looks bright at Jackrabbit. 401(k) with a generous company match, access to financial planning.
• We pay you to play, rest, recharge and balance your life. Paid Time Off, Paid Parental, Paid Caregiver and Sabbatical leaves.
• You will grow your skills with us. Annual allowance for professional development.
• We give back. Paid Time to volunteer in your community.

Jackrabbit is committed to providing a workplace free from discrimination or harassment. We expect every member of the Jackrabbit team to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve.

Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome.