GTB Implementation Officer/Senior Officer/Assistant Manager

To support the implementation of GTB , Cash Management and digital products for corporate clients. The role involves coordinating onboarding activities, assisting internal teams, and ensuring timely and accurate client setup while delivering high-quality service.

KEY ACCOUNTABILITIES:

1. Assist in the implementation of GTB digital products & channels, including online platforms and cash management solutions.
2. Act as a first-line support for corporate clients during onboarding and setup.
3. Coordinate with internal departments to ensure smooth and timely implementation.
4. Prepare and validate client documentation and setup forms.
5. Support client training sessions and provide instructional materials.
6. Monitor onboarding progress and escalate issues to the Implementation Manager.
7. Maintain accurate records and follow up on client requirements.
8. Participate in testing environments and feedback collection during system upgrades.
9. Collaborate with IT and product teams in the creation, testing, and rollout of new GTB products and enhancements.
10. Prepare and submit daily and monthly reports related to implementation activities, client onboarding status, and product performance.
11. Ensure compliance with internal policies and service level standards.
12. Handle client inquiries via email, phone, and other channels.
13. Perform assigned tasks and contribute to team objectives.

QUALIFICATIONS:

Minimum Qualifications:

• University/College Degree

Job specific Skills:

• Solid understanding of Egypt’s banking sector corporate products and services.
• Excellent communication and negotiation skills.
• Strong Presentation & Time Management skills
• Good problem-solving Team work skills
• Attention to detail and documentation accuracy.
• Proficiency in English and computer applications

Generic Skills

• Excellent command of English language.
• Strong computer skills

Minimum Experience

• Officer: 1–2 years in banking operations or client onboarding
• Senior Officer: 3–5 years in GTB or corporate banking support.
• Asst. Manager: +5 Years in Banks Products Digital implementation & Support.