Guest Communication Executive (Reservation)

Job Description

Key accountabilities

• Responsible for all outgoing and incoming customer calls, verifying accuracy and handling emergency issues.
• Ensuring that all calls are handled overseeing Restaurant, SPA and Hotel Reservations
• Representing the hotel in accordance with all Peninsula Standards and Service Principles
  
  

Profile Description

General requirements

• Minimum 1-year experience in a similar role within Front Office or Reservations in a Luxury Hotel environment with similar standards and expectations.
• Thorough knowledge of customer service needs and techniques.
• Excellent communication, time management, organisational skills, highly adaptable with a focus on problem solving, naturally positive.
• Excellent time management, organisational skills, highly adaptable with a focus on problem solving, naturally positive.
• Fluent English communication proficiency. Expertise in a second language would be desirable.
  
  

We look forward to welcoming you to the Peninsula family and receiving your resume.