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Guest Experience Representative - Level I (Kite Beach)

Dubai, United Arab Emirates

Overview:

Shamal Holding is a diversified investment firm that cultivates the extraordinary. Born in Dubai, we curate a unique portfolio of extraordinary investments, experiences and assets to generate meaningful outcomes. The investments we make are strategically chosen and thoughtfully nurtured, mirroring Dubai’s ambition, spirit and energy. As a global investor, asset owner and developer we utilise our resources, know-how and connections, to deliver long-term value, wherever we operate

This role falls under our X- Dubai umbrella and is responsible for facilitating the customer’s experience at X Dubai’s attraction or facility. this position will reflect X Dubai’s brand in a face to face interation with customers and guests.

Please note that this role is at Kite Beach.

Responsibilities:

Section in charge – Birthday Party
To assist in the daily opening and closing procedures of the facility.
To coordinate with clients and the Xpark café for all food catering requests and inquiries.
To act as the main point of contact during parties, ensuring a smooth and memorable experience while addressing issues.
To conduct or assist in forest school activities and provide guidance to children during outdoor learning.
To manage birthday party inquiries and bookings, coordinating with customers and updating schedules.
To organize and prepare party activities, prioritizing safety and enjoyment.
To organize and prepare party areas, decorations, and necessary supplies based on client requirements.
To oversee party and arts & craft inventory, placing orders and conducting regular checks.
To assist in the upkeeping of the facility.
To supervise activities and children within the park.
To assist and collaborate with the team on events and projects.
To perform all other duties assigned by supervisor or manager.

Qualifications:

Preferred Educational Qualifications and Professional Certifications

High school diploma or equivalent.

Experience

Previous 3 years of experience in retail or customer service preferred.

For more information about Shamal, please visit our LinkedIn page https//www.linkedin.com/company/shamalholding/

Note

Due to a high influx of profiles, only shortlisted candidates will be contacted

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