Guest Experience Supervisor - LXR Eastern Mangroves Abu Dhabi (Pre-Opening)

Guest Experience Supervisor - LXR Eastern Mangroves Abu Dhabi (Pre-Opening)

At LXR Hotels & Resorts, we create bespoke luxury experiences where every guest feels genuinely cared for. LXR Eastern Mangroves Abu Dhabi will be the next addition to this collection — a serene sanctuary that combines understated elegance with the natural beauty of Abu Dhabi’s mangrove lagoon.

As Guest Experience Supervisor, you will play a key role in crafting personalized and memorable moments for every guest. You will lead and inspire the Guest Experience team to deliver exceptional pre-arrival, in-stay, and post-stay service — ensuring every interaction reflects the essence of LXR luxury.

What will I be doing?

• Oversee daily Guest Experience operations, ensuring seamless coordination across all departments.

• Manage pre-arrival communications and special requests, anticipating guest needs.

• Handle VIP and repeat guest recognition programs with attention to detail and discretion.

• Train, coach, and motivate the team to maintain LXR service standards.

• Analyze guest feedback, implement service improvements, and celebrate success stories.

What are we looking for?

• Previous experience in a luxury hotel environment in a guest relations or front office leadership role.

• A genuine passion for creating meaningful guest connections.

• Excellent communication, problem-solving, and organizational skills.

• Strong presence, emotional intelligence, and the ability to lead by example.

• Fluency in English is essential; additional languages are an advantage.